At a Glance
- Tasks: Assist in collecting and recovering debts while ensuring compliance with legislation.
- Company: Join Powys County Council, a supportive team focused on community welfare.
- Benefits: Competitive salary, flexible working, and a guaranteed pension scheme.
- Other info: Dynamic role with training opportunities and career development.
- Why this job: Make a real difference by helping the community manage their finances effectively.
- Qualifications: Experience in debt recovery and excellent customer service skills.
The predicted salary is between 30024 - 32061 £ per year.
About the role: The successful candidate will work as part of a team and assist in the collection & recovery of Council Tax, Business Rates, Sundry Debts & Housing Benefit Overpayments, ensuring the income is received promptly & efficiently in accordance with current legislation, government guidance and the agreed policies, performance targets and procedures of the Council.
About you: You will be an enthusiastic, committed team player, understanding best practice and customer contact procedures with experience in debt recovery. You must be able to manage your own workload and ensure you are effective in balancing priorities. The position is highly demanding, you will be dealing with a high workload. We are looking for someone with a professional and friendly approach to provide excellent customer service to our customers.
What you will do: You will determine the most effective means of debt recovery for all debt streams being overpaid benefits from final stage, Post summons stage for Council Tax & Business Rates, Final reminder stage for Sundry Debts. Ensure all enforcement and recovery actions taken fully comply with legislation, and procedures. Instigate the most appropriate and effective means of recovering monies post liability Order and County Court Judgement that is available to the Council, including to sanction the conversion of a County Court Judgement to a High Court Judgement if appropriate. To provide specialised advice, guidance and explanations to customers and other third parties, regarding overpayment recovery and connected issues such as Council Tax liability, deferred charges, welfare-benefit take-up, signposting to advice & support agencies. This advice and guidance will be provided face-to-face, via telephone, electronic means or via letter, in order to maximise claimant welfare.
This position requires a Standard DBS Check.
Service: Finance
Salary: Grade 7 Point 15 to Point 19 £30,024 to £32,061 per annum £15.56 to £16.61 per hour
Please note that at this point, Powys County Council is not accepting applicants who require a Skilled Worker visa as a prerequisite to a right to work in the UK. Applicants should ensure they have the right to work in the UK before applying for a vacancy.
What we offer: We will train you and develop your skills, Flexible Working, Guaranteed defined benefit Pension Scheme.
Recovery Officer employer: Powys County Council
Powys County Council is an excellent employer that prioritises employee development and offers a supportive work culture. As a Recovery Officer, you will benefit from flexible working arrangements and a guaranteed defined benefit pension scheme, all while contributing to the community by ensuring efficient debt recovery processes. Join a dedicated team where your professional growth is nurtured, and your commitment to excellent customer service is valued.
StudySmarter Expert Advice🤫
We think this is how you could land Recovery Officer
✨Tip Number 1
Network like a pro! Reach out to people in the finance and recovery sectors, especially those who work in local councils. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of debt recovery legislation and best practices. We recommend role-playing common interview questions with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your customer service skills! During interviews, share specific examples of how you've handled challenging situations with customers. This will demonstrate your professional and friendly approach, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for enthusiastic team players who are ready to make a difference in the community.
We think you need these skills to ace Recovery Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in debt recovery and customer service. We want to see how your skills match the role of Recovery Officer, so don’t hold back on showcasing your relevant achievements!
Show Your Team Spirit:Since we’re looking for a committed team player, it’s important to mention any teamwork experiences you’ve had. Share examples of how you’ve collaborated with others to achieve goals, especially in high-pressure situations.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Powys County Council
✨Know Your Legislation
Familiarise yourself with the current legislation and government guidance related to debt recovery. This will not only show your commitment to the role but also help you answer questions confidently during the interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your friendly approach and ability to handle difficult conversations, as this is crucial for a Recovery Officer.
✨Showcase Teamwork Experience
Since the role involves working as part of a team, be ready to discuss your experience in collaborative environments. Share specific instances where you contributed to team success or helped resolve conflicts.
✨Manage Your Workload Effectively
Be prepared to talk about how you prioritise tasks and manage a high workload. Use examples from past experiences to illustrate your organisational skills and ability to meet performance targets.
