At a Glance
- Tasks: Assist in collecting and recovering debts while providing excellent customer service.
- Company: Join a supportive council team dedicated to community welfare.
- Benefits: Competitive salary, job stability, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on teamwork and personal development.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in debt recovery and strong customer service skills required.
The predicted salary is between 36000 - 60000 € per year.
About the role:
The successful candidate will work as part of a team and assist in the collection & recovery of Council Tax, Business Rates, Sundry Debts & Housing Benefit Overpayments, ensuring the income is received promptly & efficiently in accordance with current legislation, government guidance and the agreed policies, performance targets and procedures of the Council.
About you:
You will be an enthusiastic, committed team player, understanding best practice and customer contact procedures with experience in debt recovery.
You must be able to manage your own workload and ensure you are effective in balancing priorities. The position is highly demanding, you will be dealing with a high workload.
We are looking for someone with a professional and friendly approach to give excellent customer service to our customers.
What you will do:
You will determine the most effective means of debt recovery for all debt streams being overpaid benefits from final stage, Post summons stage for Council Tax & Business Rates, Final reminder stage for Sundry Debts.
Ensure all enforcement and recovery actions taken fully comply with legislation, and procedures. Instigate the most appropriate and effective means of recovering monies post liability Order and County Court Judgement that is available to the Council, including to sanction the conversion of a County Court Judgement to a High Court Judgement if appropriate.
To provide specialised advice, guidance and explanations to customers and other third parties, regarding overpayment recovery and connected issues such as Council Tax liability, deferred charges, welfare-benefit take-up, signposting to advice & support agencies. This advice and guidance will be provided face-to-face, via telephone, electronic means or via letter, in order to maximise claimant welfare.
This position has a requirement for a Standard DBS Check
Recovery Officer in Llandrindod Wells employer: Powys County Council
As a Recovery Officer with our Council, you will join a supportive and dynamic team dedicated to ensuring financial compliance and customer satisfaction. We pride ourselves on fostering a collaborative work culture that values professional development, offering numerous training opportunities to enhance your skills in debt recovery and customer service. Located in a vibrant community, we provide a meaningful role where your contributions directly impact the welfare of our residents, making this an excellent place for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Recovery Officer in Llandrindod Wells
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to debt recovery and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've successfully managed workloads and resolved customer issues in previous roles. This will help you stand out as a candidate who can handle the demands of the Recovery Officer position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Recovery Officer in Llandrindod Wells
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in debt recovery and customer service. We want to see how you've tackled similar challenges before, so don’t hold back on those relevant examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Recovery Officer role. Show us your enthusiasm and commitment to providing excellent customer service.
Showcase Your Team Spirit:Since this role involves working as part of a team, let us know about your collaborative experiences. Share examples of how you’ve worked effectively with others to achieve common goals.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Powys County Council
✨Know Your Legislation
Familiarise yourself with the current legislation and government guidance related to debt recovery, especially concerning Council Tax and Business Rates. This knowledge will not only help you answer questions confidently but also demonstrate your commitment to compliance and best practices.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about situations where you resolved issues or helped customers understand complex information. This will highlight your professional and friendly approach, which is crucial for this role.
✨Demonstrate Teamwork
Since the role involves working as part of a team, be ready to discuss your experience collaborating with others. Share specific instances where you contributed to team goals or supported colleagues, showcasing your ability to be an enthusiastic and committed team player.
✨Manage Your Workload Effectively
Be prepared to talk about how you prioritise tasks and manage a high workload. Consider using the STAR method (Situation, Task, Action, Result) to describe past experiences where you successfully balanced multiple responsibilities while meeting deadlines.
