Receptionist and Family Information Worker (Welsh Essential)
Welsh language skills are essential for this position
About the role:
To promote a “No Wrong Door approach” dealing courteously, efficiently and sensitively with all customers, face to face, or over the telephone in the Family Centre; ensuring that all enquiries are correctly identified and that they are, so far as possible, resolved effectively at the first point of contact, by taking ownership of the enquiry / problem through to a resolution point in accordance with service delivery agreements with
relevant departments.
Help provide Information, Advice and assistance to Children, Families and Young People that will be of benefit, this will include helping families access universal services that may prevent the need for targeted support.
About you:
- A passion for helping children, young people and families, ensuring they feel welcomed, listened to and supported to access the right information and services.
- Excellent bilingual communication skills in Welsh and English, with the ability to communicate sensitively, clearly and professionally with families, colleagues and other professionals.
- Strong customer service and problem-solving skills, taking ownership of enquiries and aiming to resolve them effectively at the first point of contact.
- A calm and understanding approach, with the confidence to manage challenging, difficult or stressful situations appropriately.
- Good organisation, digital and information-management skills, including
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Receptionist and Family Information Worker (Welsh Essential) in Llandrindod Wells employer: Powys County Council
Powys County Council is an exceptional employer, offering a unique opportunity to lead transformative economic and climate initiatives in one of Wales' most beautiful regions. With a strong commitment to sustainable growth, employee development, and a collaborative work culture, you will play a pivotal role in shaping the future of Powys while enjoying agile working arrangements and the chance to make a lasting impact through major international events. Join us in creating a legacy that benefits our communities and environment for generations to come.
