At a Glance
- Tasks: Resolve customer enquiries and complaints effectively, ensuring high-quality service.
- Company: Join Powys County Council's dedicated Customer Services team.
- Benefits: Competitive salary, flexible working, and a guaranteed pension scheme.
- Other info: Receive training and develop your skills in a supportive environment.
- Why this job: Be an ambassador for customer service and make a real difference in the community.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28142 - 29540 € per year.
To ensure that all enquiries are correctly identified and that they are, so far as possible, resolved effectively at the first point of contact, by taking ownership of the enquiry/problem through to a resolution point in accordance with service delivery agreements with relevant departments.
About you
- A thorough understanding of Customer Services, committed to providing high quality Customer provision
- Good administrative and numeracy skills
- Competent in the use of IT packages
- Excellent and proven organisational, administrative, negotiation and communication skills (written and oral)
- Ability to remain calm and professional when dealing with customers/members of the public
- Ability to work on own initiative and as part of a team
- Ability to multi-task, prioritise and meet deadlines
- Analytical and problem-solving skills
What you will do
- Be part of team 2 that deals with Garden waste, Trade waste, bulky collections and refuse calls over the telephone and via web chat.
- At all times be an ambassador for Customer Services, and Powys County Council, by assisting communications and/or liaison with staff in service departments, senior management, Local Members, members of the public and other agencies.
- Dealing with difficult customer issues, resolving complaints from customers and liaising with other service areas to respond to service failures and complaints effectively.
This position has a requirement for a Standard DBS Check.
Service: Customer Services
Salary: Grade 6 Point 11 to Point 14 £28,142 to £29,540 per annum £14.58 to £15.31 per hour
What we offer:
- We will train you and develop your skills
- Flexible Working
- Guaranteed defined benefit Pension Scheme
Customer Services Advisor in Llandrindod Wells employer: Powys County Council
As a Customer Services Advisor at Powys County Council, you will join a supportive and dynamic team dedicated to delivering high-quality service to the community. With a strong emphasis on employee development, flexible working arrangements, and a guaranteed defined benefit pension scheme, we foster a work culture that values both personal and professional growth. This role not only allows you to make a meaningful impact in your local area but also equips you with essential skills in customer service and problem-solving.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Llandrindod Wells
✨Tip Number 1
Get to know the company inside out! Research Powys County Council and their customer service values. This will help you tailor your approach during interviews and show that you're genuinely interested in being an ambassador for their services.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone and via web chat, try role-playing different scenarios with friends or family. This will help you stay calm and professional when handling tricky situations.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these during your interview to demonstrate your analytical abilities and how you take ownership of enquiries.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and get to know you better. Plus, it’s a great way to ensure your application is seen by the right people who value your skills and commitment to high-quality customer service.
We think you need these skills to ace Customer Services Advisor in Llandrindod Wells
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've effectively resolved issues and provided top-notch support. Use examples that demonstrate your ability to stay calm and professional, especially when dealing with tricky situations.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Mention specific skills like your organisational abilities and IT competence that align with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your communication skills shine through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Powys County Council
✨Know Your Customer Service Basics
Make sure you brush up on the fundamentals of customer service. Understand common issues that arise in this role, especially around garden waste and refuse calls. Being able to demonstrate your knowledge will show that you're committed to providing high-quality service.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've effectively resolved customer complaints in the past. Think about specific situations where you took ownership of an issue and led it to a resolution. This will highlight your analytical skills and ability to remain calm under pressure.
✨Practice Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member. This will help you feel more confident when discussing your experiences and handling potential tricky questions.
✨Demonstrate Team Spirit
Be ready to discuss how you work well both independently and as part of a team. Share examples of times when you collaborated with others to achieve a goal or resolve an issue. This will show that you can be an ambassador for customer services and work effectively with various departments.
