At a Glance
- Tasks: Administer Council Tax & Business rates accounts and improve revenue collection.
- Company: Powys County Council, a supportive and community-focused employer.
- Benefits: Competitive salary, flexible working, and a guaranteed pension scheme.
- Other info: Opportunity for skill development in a dynamic finance environment.
- Why this job: Join a dedicated team and make a real difference in your community.
- Qualifications: Experience in debt collection and strong customer service skills.
The predicted salary is between 28142 - 29540 € per year.
This position is advertised internally for Powys County Council employees only.
About the role
The successful candidate will work as part of a team and be responsible for the administration of Council Tax & Business rates accounts in line with current legislation, ensuring all necessary action is taken to collect revenue efficiently and effectively.
About you
You will be an enthusiastic, committed team player, understanding best practice and customer contact procedures with experience in debt collection. You must be able to manage your own workload and ensure you are effective in balancing priorities. The position is highly demanding, dealing with a high workload. We are looking for someone with a professional and friendly approach to give excellent customer service to our customers.
What you will do
You will process applications for reliefs and exemptions, effectively responding to enquiries received by letter, telephone and electronically, as well as undertaking proactive work to improve collection across business rate and council tax.
Service: Finance
Salary: Grade 6 - Points 11 to 14 £28,142 to £29,540 per annum £14.58 to £15.31 per hour
Please note that at this point, Powys County Council is not accepting applicants who require a Skilled Worker visa as a prerequisite to a right to work in the UK. Applicants should ensure they have the right to work in the UK before applying for a vacancy.
What we offer
- We will train you and develop your skills
- Flexible Working
- Guaranteed defined benefit Pension Scheme
INTERNAL ONLY: Income Officer employer: Powys County Council
Powys County Council is an excellent employer that prioritises employee development and offers a supportive work culture. With flexible working arrangements and a guaranteed defined benefit pension scheme, we ensure our team members can thrive both professionally and personally while contributing to the community. Join us to make a meaningful impact in local governance and enjoy a rewarding career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land INTERNAL ONLY: Income Officer
✨Tip Number 1
Network like a pro! Reach out to colleagues and connections within Powys County Council. A friendly chat can sometimes lead to insider info about the role or even a recommendation.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of council tax and business rates. Show us you know your stuff and can handle those tricky questions with ease!
✨Tip Number 3
Demonstrate your customer service skills during the interview. Share examples of how you've effectively managed customer enquiries in the past, showing us you're the friendly face we need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace INTERNAL ONLY: Income Officer
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for the role shine through in your application. We want to see that you're not just ticking boxes but genuinely excited about being part of our team and contributing to the council's goals.
Highlight Relevant Experience:Make sure to showcase any experience you have in debt collection or customer service. We’re looking for someone who understands best practices, so don’t hold back on sharing your successes in these areas!
Tailor Your Application:Take a moment to customise your application to reflect the specific requirements of the Income Officer role. Mention how your skills align with managing workloads and balancing priorities effectively, as this is key for us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity within Powys County Council!
How to prepare for a job interview at Powys County Council
✨Know Your Stuff
Make sure you brush up on the specifics of Council Tax and Business Rates. Familiarise yourself with current legislation and best practices in debt collection. This will not only show your knowledge but also your commitment to the role.
✨Show Your Team Spirit
Since this role requires a strong team player, be ready to share examples of how you've successfully collaborated with others in the past. Highlight your ability to balance priorities while supporting your colleagues.
✨Customer Service is Key
Prepare to discuss your approach to customer service. Think of scenarios where you've provided excellent service, especially in challenging situations. A friendly and professional attitude goes a long way!
✨Manage Your Workload
Demonstrate your organisational skills by discussing how you manage a high workload. Share specific strategies or tools you use to stay on top of tasks and ensure efficiency in your work.
