At a Glance
- Tasks: Manage customer inquiries about garden waste, trade waste, and bulky collections.
- Company: Powys County Council, dedicated to high-quality service delivery.
- Benefits: Join a dynamic team with opportunities for personal growth and development.
- Other info: Standard DBS Check required for this role.
- Why this job: Make a difference in your community while enhancing your customer service skills.
- Qualifications: Strong communication skills and ability to handle complaints effectively.
The predicted salary is between 24000 - 28000 € per year.
Powys County Council in Llandrindod Wells is looking for a Customer Service Officer. The role involves managing Garden waste, Trade waste, and bulky collection inquiries.
Candidates should have strong customer service skills, excellent communication abilities, and the capacity to handle complaints effectively. A Standard DBS Check is required for this position.
This role offers the opportunity to work as part of a dynamic team committed to high-quality service delivery.
First‑Point Resolution Customer Advisor employer: Powys County Council
Powys County Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. Located in the picturesque Llandrindod Wells, employees benefit from a collaborative environment where they can grow their skills while contributing to meaningful community services. With a commitment to high-quality service delivery, this role provides a unique opportunity to make a positive impact in the local area.
StudySmarter Expert Advice🤫
We think this is how you could land First‑Point Resolution Customer Advisor
✨Tip Number 1
Get to know the company! Research Powys County Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. This will help you feel more confident when handling inquiries and complaints during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Powys County Council on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows that you're proactive and serious about landing the job. Don't miss out on this opportunity!
We think you need these skills to ace First‑Point Resolution Customer Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled inquiries and complaints in the past, so share specific examples that demonstrate your skills.
Communicate Clearly:Since excellent communication is key for this role, ensure your application is clear and concise. Use straightforward language and avoid jargon to make it easy for us to understand your qualifications.
Tailor Your Application:Take a moment to tailor your application to the job description. Mention your experience with managing waste inquiries or similar roles, as this will show us you’re a great fit for the position.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Powys County Council
✨Know Your Stuff
Before the interview, make sure you understand the specifics of the role. Familiarise yourself with how Powys County Council manages garden waste, trade waste, and bulky collection inquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you handled complaints effectively or went above and beyond for a customer. This will demonstrate your ability to thrive in a customer-focused environment.
✨Practice Your Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with a friend or family member to get comfortable with speaking about your experiences and skills.
✨Team Player Mindset
As this role involves working within a dynamic team, be ready to discuss how you collaborate with others. Share examples of successful teamwork and how you contribute to a positive work environment. This will show that you’re not just a great individual contributor but also a valuable team member.
