At a Glance
- Tasks: Support the community manager and assist customers face-to-face or over the phone.
- Company: Join Powys County Council, a supportive and inclusive workplace.
- Benefits: Real living wage supplement, flexible hours, and a chance to make a difference.
- Other info: Opportunity to work at various sites and develop your career.
- Why this job: Be the friendly face of the community and help resolve customer queries.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 13.45 - 13.45 £ per hour.
The Role is to Support the Flying Start Community Manager - North in the day to day running of the Welshpool Integrated Family Centre.
About you: Dealing with all customers, face to face or over the telephone; ensuring that all enquiries are correctly identified and resolved effectively at the first point of contact.
- Experience of working in a Customer Services environment.
- Experience of inputting and extracting information on the computer.
- Experience of effectively managing sometimes difficult or stressful situations.
- Ability to Communicate (both verbally and written) with a wide range of customers and staff in an understanding, clear and concise manner.
- Ability to demonstrate clear commitment to the team approach, providing support to colleagues, demonstrating respect for their views and concerns.
- Willing to work at other sites and hours which may include weekend and evenings
The job requirements are detailed below.
Where applicable the skills, qualifications and memberships required for this job have also been included, please ensure that you meet ALL of the essential criteria before making an application.
Powys County Council welcomes applications in either Welsh or English, an application submitted in Welsh will not be treated less favourably than an application submitted in English.
Powys County Council currently applies a discretionary real living Wage supplement to all employees earning less than £13.45 per hour.
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Customer Services Receptionist employer: Powys County Council
As a Headteacher at the new Welsh-medium All-age School in Builth Wells, you will be part of an exciting initiative that prioritises bilingual excellence and community engagement. The role offers a supportive work culture with opportunities for professional growth, allowing you to inspire both staff and students while shaping the future of education in the region. With a competitive salary and the chance to lead a pioneering educational establishment, this position is perfect for those passionate about Welsh-medium education and making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Powys County Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Powys County Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Powys County Council:Your cover letter is your chance to shine! Tell us why you want to work at Powys County Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Powys County Council!
How to prepare for a job interview at Powys County Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
