At a Glance
- Tasks: Resolve customer enquiries and complaints effectively, ensuring high-quality service.
- Company: Join Powys County Council and be a key part of our Customer Services team.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity to grow within a dynamic team and tackle diverse challenges.
- Why this job: Make a real difference in the community by helping customers with their needs.
- Qualifications: Strong communication skills, IT proficiency, and a passion for customer service.
The predicted salary is between 22000 - 26000 € per year.
About the role
To ensure that all enquiries are correctly identified and that they are, so far as possible, resolved effectively at the first point of contact, by taking ownership of the enquiry/problem through to a resolution point in accordance with service delivery agreements with relevant departments.
About you
- A thorough understanding of Customer Services, committed to providing high quality Customer provision
- Good administrative and numeracy skills
- Competent in the use of IT packages
- Excellent and proven organisational, administrative, negotiation and communication skills (written and oral)
- Ability to remain calm and professional when dealing with customers/members of the public
- Ability to work on own initiative and as part of a team
- Ability to multi-task, prioritise and meet deadlines
- Analytical and problem-solving skills
What you will do
To be part of team 2 that deals with Garden waste, Trade waste, bulky collections and refuse calls over the telephone and via web chat. At all times be an ambassador for Customer Services, and Powys County Council, by assisting communications and/or liaison with staff in service departments, senior management, Local Members, members of the public and other agencies. Dealing with difficult customer issues, resolving complaints from customers and liaising with other service areas to respond to service failures and complaints effectively.
This position has a requirement for a Standard DBS Check.
Customer Services Advisor employer: Powys County Council
As a Customer Services Advisor at Powys County Council, you will be part of a dedicated team that prioritises high-quality service delivery in a supportive and collaborative work environment. The council offers excellent employee growth opportunities, a commitment to professional development, and a culture that values teamwork and effective communication. Working in this role not only allows you to make a meaningful impact in the community but also provides a stable and rewarding career path in a respected public sector organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know the company! Research Powys County Council and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to demonstrate your ability to communicate clearly and effectively. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've successfully resolved customer issues in the past. This will highlight your analytical abilities and commitment to providing high-quality service.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, ensuring it gets to the right people. Plus, it shows you're proactive and tech-savvy, which is a big plus for a Customer Services Advisor role.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've effectively resolved issues and provided top-notch support. Use specific examples that demonstrate your ability to handle enquiries and complaints like a pro!
Keep It Organised:Your application should be as organised as you are! Use clear headings, bullet points, and concise language to make it easy for us to read. This shows off your excellent organisational skills right from the start.
Be Professional Yet Approachable:While we love a friendly tone, remember to keep it professional. Your written communication should reflect the calm and professional manner we expect when dealing with customers. Balance is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Powys County Council
✨Know Your Customer Service Basics
Make sure you brush up on the fundamentals of customer service. Understand common issues that arise in this role, especially around garden waste and refuse calls. Being able to demonstrate your knowledge will show that you're committed to providing high-quality service.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've effectively resolved customer complaints in the past. Think about specific situations where you took ownership of an issue and led it to a resolution. This will highlight your analytical skills and ability to remain calm under pressure.
✨Demonstrate Your IT Competence
Familiarise yourself with common IT packages used in customer service roles. If you know what systems they use, mention your experience with similar tools. This will reassure them that you can hit the ground running and won't need extensive training.
✨Practice Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member. This will help you feel more confident and ensure you can handle both written and oral communication effectively.
