At a Glance
- Tasks: Support internal ICT users and help them access essential technology.
- Company: Join Powys County Council's innovative ICT Department.
- Benefits: Earn while you learn, gain qualifications, and receive mentoring.
- Other info: Pathway to a permanent position after successful completion of the apprenticeship.
- Why this job: Kickstart your tech career with hands-on experience and growth opportunities.
- Qualifications: Enthusiasm for technology and good communication skills required.
The predicted salary is between 23792 - 29080 £ per year.
We have an exciting Apprentice opportunity within our ICT Department, working as part of the End User Services team. As an Apprentice Service Desk Operator, you will be office based and become one of the first points of contact for internal ICT service users across Powys County Council, helping colleagues access the technology and support they need to deliver services across the county. ICT plays a vital role in keeping the council running, and this apprenticeship is a fantastic opportunity to gain hands-on experience in a busy, supportive and forward-thinking environment.
What you will gain:
- The opportunity to study towards a recognised ICT qualification up to Level 3 over two years.
- Practical experience supporting real ICT users and services.
- Mentoring and guidance from experienced ICT professionals.
- A strong foundation for a future career in technology.
- The chance to work towards additional industry-recognised professional qualifications relevant to the role.
Year 1 Career Graded Trainee: 80% of the normal salary for the position, based on the bottom point of the job evaluated scale, subject to National Minimum Wage and National Living Wage provisions.
Year 2 Career Graded Trainee: 90% of the normal salary for the position, based on the bottom point of the job evaluated scale, subject to National Minimum Wage and National Living Wage provisions.
Progression: If you successfully meet the requirements of the appointment over the two-year career graded training period, you will move into the permanent position on full pay.
Why apply? This is more than just an apprenticeship - it is a pathway into a rewarding ICT career, with structured learning, real workplace experience and the opportunity to grow within a supportive public sector organisation.
If you have any questions about the role, please contact us. Please note that the job description below reflects the role of a fully qualified ICT Service Desk Operator. Apprentices are not expected to meet all of the specified criteria upon appointment, as these competencies will be gained during the two year training period.
We are looking for bright, ambitious and enthusiastic individuals who are keen to learn, enjoy solving problems and want to make a positive difference through technology. You will need good communication skills, a strong academic track record and a genuine interest in information and communication technologies. You do not need to have all the answers on day one - we are looking for people with the right attitude, curiosity and commitment to develop.
Please note if you already hold a degree, HNC/HND in IT or level 5/6-degree equivalent qualification you may not meet the eligibility criteria for funding through the career Graded Apprenticeship Scheme.
Apprentice Service Desk Operator employer: Powys County Council
Powys County Council is an exceptional employer, offering a unique opportunity to lead transformative economic and climate initiatives in one of Wales' most beautiful regions. With a strong commitment to sustainable growth, employee development, and a collaborative work culture, you will play a pivotal role in shaping the future of Powys while enjoying agile working arrangements and the chance to make a lasting impact through major international events. Join us in creating a legacy that benefits our communities and environment for generations to come.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Service Desk Operator
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Powys County Council values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Powys County Council might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Powys County Council!
✨Direct Apply to Powys County Council
Let's not forget to apply directly through the Powys County Council website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Apprentice Service Desk Operator
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Powys County Council.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Powys County Council. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Powys County Council
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
