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For Companies At a Glance
- Tasks: Drive customer success and revenue growth for enterprise accounts using our innovative video platform.
- Company: Join Powtoon, a leading AI-powered video platform loved by Fortune 500 companies.
- Benefits: Enjoy a fun work environment, volunteering programs, and weekly food allowances.
- Other info: Work in a stable startup with excellent growth opportunities and a creative product.
- Why this job: Be a strategic partner to customers and make a real impact on their success.
- Qualifications: 3-6+ years in Customer Success or Account Management with strong analytical skills.
The predicted salary is between 36000 - 60000 £ per year.
About Powtoon
Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge. As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role.
As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for:
- Customer outcomes
- Revenue retention
- Expansion growth
Key Responsibilities
- Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders
- Deeply understand each customer’s business goals, use cases, and success criteria
- Drive onboarding, adoption, and ongoing value realisation across accounts
- Lead structured business reviews focused on outcomes & ROI
- Partner with Account Executives to progress expansion opportunities from discovery to close
Requirements
- 3–6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS
- Proven experience owning Retention & Expansion targets
- Comfortable managing senior enterprise stakeholders
- Strong numerical and analytical capability: Able to analyse usage data and translate it into commercial action
- Excellent discovery skills - able to uncover growth opportunities
- Comfortable working in close partnership with Sales on expansion deals
- Native-level written and spoken English
- Strong presentation and storytelling skills
Preferable to have:
- Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications
- Experience in AI-enabled or transformation-focused products
- Familiarity with CRM tools (HubSpot, Salesforce)
Benefits
- Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup.
- Our flagship product is fun and creative, genuinely well-loved, and used by millions
- Volunteering programs
- Fully stocked office
- Weekly food allowance via Deliveroo
- Cyclescheme
Customer Success Manager - Central London Office employer: Powtoon
Contact Detail:
Powtoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Central London Office
✨Tip Number 1
Network like a pro! Reach out to current employees at Powtoon on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding Powtoon's products inside out. Show us how you can leverage your skills to drive customer success and revenue retention. We love candidates who can connect the dots!
✨Tip Number 3
Practice your storytelling skills! When discussing your past experiences, frame them in a way that highlights your impact on customer outcomes and growth. We want to see how you can be a strategic partner for our clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Powtoon family.
We think you need these skills to ace Customer Success Manager - Central London Office
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about becoming a Customer Success Manager and how you can contribute to our mission at Powtoon.
Tailor Your Experience: Make sure to highlight your relevant experience in Customer Success or Account Management. We’re looking for someone who can own revenue retention and drive expansion, so connect your past achievements to these key responsibilities.
Be Data-Driven: Since we value strong numerical and analytical skills, don’t shy away from showcasing your ability to analyse data. Share examples of how you've used data to drive decisions and achieve results in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Powtoon!
How to prepare for a job interview at Powtoon
✨Know Your Customer Inside Out
Before the interview, dive deep into Powtoon’s customer base and understand their business goals. Familiarise yourself with how Powtoon helps organisations communicate and train effectively. This will show your potential employer that you’re not just interested in the role, but also in the success of their customers.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive retention and expansion in previous roles. Bring examples of how you’ve analysed usage data and turned insights into actionable strategies. This will demonstrate your strong numerical capability and your ability to make data-driven decisions.
✨Build Rapport with Senior Stakeholders
Since this role involves managing senior enterprise stakeholders, practice how you would build relationships with them. Think of examples where you’ve successfully engaged with high-level clients and how you became a trusted advisor. This will highlight your interpersonal skills and your understanding of the importance of relationship management.
✨Prepare for Storytelling
As a Customer Success Manager, storytelling is key. Prepare to share compelling stories about how you’ve driven customer success in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to see your impact and value.