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For Companies At a Glance
- Tasks: Build strong relationships with enterprise customers and drive their success.
- Company: Join Powtoon, a leading AI-powered video platform trusted by Fortune 500 companies.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be a strategic partner and make a real impact on customer success and revenue.
- Qualifications: Experience in customer success or account management with strong communication skills.
- Other info: Dynamic work environment with a focus on innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
About Powtoon
Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge. As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role.
As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for:
- Customer outcomes
- Revenue retention
- Expansion growth
Key Responsibilities:
- Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders
- Deeply understand each customer's business goals, use cases, and success criteria
- Drive onboarding, adoption, and ongoing value realisation across accounts
- Lead structured business reviews focused on outcomes & ROI
Customer Success Manager in London employer: Powtoon
Contact Detail:
Powtoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand Powtoon’s mission and how they drive value for their customers. We want you to show them you’re not just another candidate, but someone who truly gets their business.
✨Tip Number 3
Practice your pitch! You’ll need to articulate how you can drive revenue retention and expansion growth. We suggest rehearsing with a friend or in front of a mirror to nail that confident delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. We’re here to support you every step of the way, so let’s get you that Customer Success Manager position!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in revenue retention and customer relationships, as we want to see how you can bring value to our team.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've driven growth or improved customer outcomes in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build strong relationships with customers, so showing your genuine passion for customer success will definitely set you apart.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Powtoon
✨Know Your Customer Inside Out
Before the interview, research Powtoon thoroughly. Understand their platform, key features, and how they help businesses communicate effectively. Be ready to discuss how you can align your skills with their mission of driving customer success.
✨Showcase Your Strategic Thinking
Prepare examples from your past experiences where you've successfully driven revenue retention and expansion. Highlight specific strategies you implemented that led to measurable outcomes. This will demonstrate your ability to think strategically and act as a trusted advisor.
✨Build Rapport with Key Stakeholders
During the interview, focus on your ability to build strong relationships. Share stories that illustrate how you've developed trust with senior stakeholders in previous roles. This is crucial for a Customer Success Manager, so make it clear that you can connect with clients on a personal level.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges a Customer Success Manager might face at Powtoon and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
