At a Glance
- Tasks: Drive customer success and growth for top-tier clients using AI-powered communication tools.
- Company: Join Powtoon, a leading visual communication platform trusted by Fortune 500 companies.
- Benefits: Enjoy hybrid working, a Deliveroo allowance, and a vibrant office culture.
- Other info: Be part of a fast-paced, entrepreneurial environment with excellent career growth opportunities.
- Why this job: Make a real impact by helping businesses transform their communication strategies.
- Qualifications: 3-6+ years in Customer Success or Account Management with strong analytical skills.
The predicted salary is between 50000 - 65000 £ per year.
Powtoon is a leading AI‑powered visual communication platform trusted by 95% of the Fortune 500 to transform how organisations communicate, train, onboard, and scale knowledge. From AI‑generated video and enterprise branding to interactive avatars and global localisation, Powtoon helps businesses turn complex information into engaging, scalable experiences across the workforce.
As our Enterprise business continues to grow, we are looking for a commercially‑minded Customer Success Manager to partner with strategic customers, drive measurable business outcomes, and own retention and expansion across a portfolio of Mid‑Market and Enterprise accounts. This is not a traditional support‑led CSM role.
Key focus areas:- Customer outcomes
- Revenue retention
- Expansion growth
- Executive stakeholder management
- Long‑term partnership building
- Manage and grow a portfolio of Enterprise and Mid‑Market customers
- Build trusted relationships with senior stakeholders across L&D, HR, Internal Communications, Enablement, IT, and Transformation teams
- Deeply understand customer goals, organisational priorities, and success metrics
- Drive onboarding, adoption, engagement, and long‑term value realisation
- Lead strategic business reviews focused on outcomes, ROI, and growth opportunities
- Identify and progress expansion opportunities in partnership with Account Executives
- Use customer data and platform insights to proactively drive adoption and reduce risk
- Act as the voice of the customer internally by collaborating closely with Product and Leadership teams
- Help customers scale their use of AI‑powered communication and enablement across their organisation
- Commercially minded and genuinely enjoy helping customers succeed
- Consultative rather than reactive
- Can build credibility with senior stakeholders
- Uncover business pain points and translate them into growth opportunities
- Combine relationship‑building skills with analytical thinking
- Thrive in fast‑moving environments where ownership and autonomy matter
- Excited by AI, transformation, and the future of workplace communication
- 3‑6+ years experience in Customer Success, Account Management, or commercial post‑sales roles within B2B SaaS
- Experience owning retention, renewals, or expansion targets
- Comfortable managing Enterprise or strategic customer relationships
- Strong commercial acumen and analytical capability
- Ability to interpret customer usage data and translate insights into action plans
- Strong discovery, presentation, and storytelling skills
- Experience partnering closely with Sales teams on expansion opportunities
- Excellent written and spoken English
- Experience working with Enterprise L&D, HR, Internal Communications, or Enablement teams
- Experience with AI‑enabled, transformation, or communication‑focused platforms
- Familiarity with HubSpot, Salesforce, Gainsight, or similar CRM/CS tools
- Join a profitable, growing global SaaS company used by millions worldwide
- Work with globally recognised Enterprise customers
- Play a visible role in one of the company's fastest‑growing business areas
- Be part of a collaborative, ambitious, and entrepreneurial culture
- Hybrid working from our Central London office (Aldwych)
- Weekly Deliveroo allowance
- Fully stocked office
- Volunteering initiatives
- CycleScheme
Customer Success Manager - Central London Office employer: Powtoon
Powtoon is an exceptional employer, offering a dynamic and collaborative work culture that thrives on innovation and customer success. Located in the heart of Central London, employees benefit from a hybrid working model, a weekly Deliveroo allowance, and opportunities for personal growth within a profitable global SaaS company. Join us to make a meaningful impact while working with prestigious Enterprise clients in one of our fastest-growing business areas.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Central London Office
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they help customers succeed. This will not only impress your interviewers but also help you tailor your answers to show how you can drive customer outcomes.
✨Tip Number 3
Showcase your success stories! Be ready to discuss specific examples of how you've helped previous clients achieve their goals. Use metrics to back up your claims – numbers speak volumes when it comes to retention and expansion.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Customer Success Manager - Central London Office
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in managing Enterprise accounts and how you've driven revenue retention and expansion in previous roles. We want to see how you can bring value to our team!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past experiences that showcase your consultative approach, relationship-building abilities, and analytical thinking. This will help us see how you can thrive in our fast-paced environment.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who is genuinely excited about helping customers succeed and can build credibility with senior stakeholders. Share your passion for AI and transformation in your writing!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Powtoon
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how revenue retention and expansion growth are measured in a B2B SaaS context. Be ready to discuss how you've used these metrics in past roles to drive customer outcomes.
✨Build Your Storytelling Skills
Since this role involves presenting to senior stakeholders, practice your storytelling skills. Prepare examples of how you've successfully managed customer relationships and driven measurable business outcomes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research Powtoon’s Offerings
Familiarise yourself with Powtoon’s AI-powered visual communication platform. Understand its features and how it benefits organisations. This knowledge will help you articulate how you can help customers scale their use of the platform effectively.
✨Prepare for Consultative Conversations
This isn’t just about support; it’s about being consultative. Think about how you can uncover business pain points during the interview. Prepare questions that demonstrate your ability to understand customer goals and translate them into actionable growth opportunities.
