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For Companies At a Glance
- Tasks: Build strong relationships with enterprise customers and drive their success.
- Company: Join Powtoon, a leading AI-powered video platform trusted by Fortune 500 companies.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be a strategic partner and make a real impact on customer success and revenue.
- Qualifications: Experience in customer success or account management with strong communication skills.
- Other info: Dynamic work environment with a focus on innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
About Powtoon
Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge. As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role.
As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for:
- Customer outcomes
- Revenue retention
- Expansion growth
Key Responsibilities:
- Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders
- Deeply understand each customer's business goals, use cases, and success criteria
- Drive onboarding, adoption, and ongoing value realisation across accounts
- Lead structured business reviews focused on outcomes & ROI
Customer Success Manager in England employer: Powtoon Limited
Contact Detail:
Powtoon Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in England
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its customers. We want you to understand Powtoon’s mission and how you can contribute to their growth. Tailor your answers to show how you can drive revenue retention and expansion.
✨Tip Number 3
Showcase your success stories! When discussing your experience, highlight specific examples where you’ve built strong relationships and driven customer outcomes. We love hearing about real results and how you’ve acted as a strategic partner.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who can own their roles and drive value for our customers.
We think you need these skills to ace Customer Success Manager in England
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about becoming a Customer Success Manager and how you can contribute to our mission at Powtoon.
Tailor Your Experience: Make sure to highlight your relevant experience in customer success or account management. We’re looking for specific examples that demonstrate your ability to build relationships and drive revenue retention, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and achievements are easy to spot. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Powtoon Limited
✨Know Your Customer Inside Out
Before the interview, research Powtoon thoroughly. Understand their platform, key features, and how they help businesses communicate effectively. Be ready to discuss how you can align your skills with their mission of driving customer success.
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, building strong relationships is crucial. Prepare examples from your past experiences where you've successfully developed trust with clients or stakeholders. Highlight how these relationships led to positive outcomes for both parties.
✨Demonstrate Your Commercial Acumen
This role is revenue-focused, so be prepared to discuss strategies you've used to drive revenue retention and expansion in previous roles. Think about specific metrics or results you've achieved and how they relate to the goals of Powtoon.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and strategic thinking. Practice responding to scenarios where you had to overcome challenges in customer success. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
