At a Glance
- Tasks: Drive customer success and revenue growth for enterprise accounts with a focus on value delivery.
- Company: Join Powtoon, a leading AI-powered video platform loved by Fortune 500 companies.
- Benefits: Enjoy a stable startup environment, volunteering programs, and weekly food allowances.
- Other info: Work in a fun, creative atmosphere with excellent growth opportunities.
- Why this job: Be a strategic partner to customers and make a real impact in their success.
- Qualifications: 3–6+ years in Customer Success or Account Management with strong analytical skills.
The predicted salary is between 36000 - 60000 £ per year.
About Powtoon
Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge. As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role.
As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for:
- Customer outcomes
- Revenue retention
- Expansion growth
Key Responsibilities
- Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders
- Deeply understand each customer’s business goals, use cases, and success criteria
- Drive onboarding, adoption, and ongoing value realisation across accounts
- Lead structured business reviews focused on outcomes & ROI
- Partner with Account Executives to progress expansion opportunities from discovery to close
3–6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS
Proven experience owning Retention & Expansion targets
Comfortable managing senior enterprise stakeholders
Strong numerical and analytical capability: Able to analyse usage data and translate it into commercial action
Excellent discovery skills - able to uncover growth opportunities
Comfortable working in close partnership with Sales on expansion deals
Native-level written and spoken English
Strong presentation and storytelling skills
Preferable to have:
- Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications
- Experience in AI-enabled or transformation-focused products
- Familiarity with CRM tools (HubSpot, Salesforce)
Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup. Our flagship product is fun and creative, genuinely well-loved, and used by millions.
Volunteering programs
Fully stocked office
Weekly food allowance via Deliveroo
Cyclescheme
Customer Success Manager - Enterprise employer: Powtoon Limited
Powtoon Limited is an excellent employer that fosters a dynamic and collaborative work culture, ideal for those looking to thrive in the fast-paced B2B SaaS environment. With a hybrid work model based in Central London, employees benefit from flexible working arrangements, professional development opportunities, and a strong emphasis on teamwork and innovation, making it a rewarding place to grow your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Enterprise
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Powtoon Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Powtoon Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager - Enterprise
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Powtoon Limited:Your cover letter is your chance to shine! Tell us why you want to work at Powtoon Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Powtoon Limited!
How to prepare for a job interview at Powtoon Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
