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For Companies At a Glance
- Tasks: Drive customer success and revenue growth for enterprise accounts with a focus on value delivery.
- Company: Join Powtoon, a leading AI-powered video platform loved by Fortune 500 companies.
- Benefits: Enjoy a stable startup environment, volunteering programs, and weekly food allowances.
- Why this job: Be a strategic partner to customers and make a real impact in their success.
- Qualifications: 3–6+ years in Customer Success or Account Management with strong analytical skills.
- Other info: Work in a fun, creative atmosphere with excellent growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About Powtoon
Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge. As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role.
As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for:
- Customer outcomes
- Revenue retention
- Expansion growth
Key Responsibilities
- Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders
- Deeply understand each customer’s business goals, use cases, and success criteria
- Drive onboarding, adoption, and ongoing value realisation across accounts
- Lead structured business reviews focused on outcomes & ROI
- Partner with Account Executives to progress expansion opportunities from discovery to close
3–6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS
Proven experience owning Retention & Expansion targets
Comfortable managing senior enterprise stakeholders
Strong numerical and analytical capability: Able to analyse usage data and translate it into commercial action
Excellent discovery skills - able to uncover growth opportunities
Comfortable working in close partnership with Sales on expansion deals
Native-level written and spoken English
Strong presentation and storytelling skills
Preferable to have:
- Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications
- Experience in AI-enabled or transformation-focused products
- Familiarity with CRM tools (HubSpot, Salesforce)
Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup. Our flagship product is fun and creative, genuinely well-loved, and used by millions.
Volunteering programs
Fully stocked office
Weekly food allowance via Deliveroo
Cyclescheme
Customer Success Manager - Enterprise employer: Powtoon Limited
Contact Detail:
Powtoon Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Enterprise
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Powtoon on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Powtoon's products inside out. Think about how your experience aligns with their goals, especially in driving customer success and revenue retention. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice your storytelling skills! You’ll need to present your past successes in a way that highlights your analytical capabilities and how you’ve driven growth. Make it engaging and relevant to the role of Customer Success Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Powtoon.
We think you need these skills to ace Customer Success Manager - Enterprise
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in managing enterprise accounts and driving revenue retention, as these are key aspects of the job.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve successfully driven expansion and improved customer outcomes in previous roles. Numbers speak volumes, so include metrics where possible!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build strong relationships with customers, so showing your communication style and approachability is a big plus.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Powtoon Limited
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding Powtoon’s enterprise customers and their specific needs. Familiarise yourself with their business goals and how Powtoon can help achieve them. This will show that you’re not just interested in the role but are genuinely invested in the success of their clients.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive customer success in your previous roles. Bring examples of how you've analysed usage data to identify growth opportunities and how those insights led to revenue retention or expansion. Numbers speak volumes, so have your metrics ready!
✨Build Relationships, Not Just Transactions
Emphasise your ability to build strong relationships with senior stakeholders. Share stories that highlight your experience as a trusted advisor and how you’ve navigated complex conversations to drive value for customers. This role is about partnership, so demonstrate your interpersonal skills.
✨Collaborate with Sales
Since this role involves working closely with sales on expansion deals, be ready to discuss your experience in collaborating with sales teams. Talk about how you’ve successfully partnered with account executives in the past to progress opportunities from discovery to close, showcasing your teamwork and strategic thinking.
