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- Tasks: Drive customer success and revenue growth for enterprise accounts using our innovative video platform.
- Company: Join Powtoon, a leading AI-powered video platform loved by Fortune 500 companies.
- Benefits: Enjoy a competitive salary, weekly food allowance, and a fully stocked office.
- Why this job: Be a strategic partner in a fun, creative environment with real impact on customer success.
- Qualifications: 3–6+ years in Customer Success or Account Management, with strong analytical and discovery skills.
- Other info: Great opportunity for growth in a stable, profitable startup.
The predicted salary is between 36000 - 60000 £ per year.
Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge. As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role.
As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for:
- Drive onboarding, adoption, and ongoing value realisation across accounts
- Partner with Account Executives to progress expansion opportunities from discovery to close
Requirements:
- 3–6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS
- Able to analyse usage data and translate it into commercial action
- Excellent discovery skills - able to uncover growth opportunities
- Native-level written and spoken English
- Experience in AI-enabled or transformation-focused products
- Familiarity with CRM tools (HubSpot, Salesforce)
Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup. Our flagship product is fun and creative, genuinely well-loved, and used by millions. Fully stocked office. Weekly food allowance via Deliveroo.
Customer Success Manager - Central London Office (Hiring Immediately) employer: Powtoon - A Visual Native company
Contact Detail:
Powtoon - A Visual Native company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Central London Office (Hiring Immediately)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Powtoon on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Powtoon's products inside out. Show us how your experience aligns with their mission and how you can drive value for their customers. Be ready to share specific examples!
✨Tip Number 3
Practice your discovery skills! Think of questions that uncover growth opportunities during mock interviews. This will help you demonstrate your analytical abilities and commercial mindset when it counts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Success Manager - Central London Office (Hiring Immediately)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see how excited you are about helping customers succeed and driving growth in a dynamic environment like ours.
Tailor Your Experience: Make sure to highlight your relevant experience in Customer Success or Account Management. We’re looking for specific examples that demonstrate your ability to drive onboarding and adoption, so don’t hold back on those success stories!
Be Data-Driven: Since we value analytical skills, include any instances where you've used data to inform decisions or strategies. Show us how you can translate usage data into actionable insights that lead to revenue retention and expansion.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity right away!
How to prepare for a job interview at Powtoon - A Visual Native company
✨Know Your Numbers
As a Customer Success Manager, you'll need to demonstrate your ability to analyse usage data. Before the interview, brush up on key metrics and be ready to discuss how you've used data to drive revenue retention and expansion in previous roles.
✨Showcase Your Discovery Skills
This role requires excellent discovery skills to uncover growth opportunities. Prepare examples of how you've identified and capitalised on such opportunities in the past. Think about specific situations where your insights led to significant results.
✨Familiarise Yourself with Their Product
Powtoon is all about transforming communication through AI-powered video. Take some time to explore their platform and understand its features. Being able to speak knowledgeably about their product will show your genuine interest and help you connect with the interviewers.
✨Collaborate and Communicate
Since this role involves partnering with Account Executives, be prepared to discuss how you've successfully collaborated with sales teams in the past. Highlight your communication skills and how they’ve helped you drive customer success and achieve shared goals.