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For Companies At a Glance
- Tasks: Drive customer success and revenue growth by building strong relationships with enterprise clients.
- Company: Join Powtoon, a leading AI-powered video platform loved by Fortune 500 companies.
- Benefits: Enjoy a stable startup environment, volunteering programs, and weekly food allowances.
- Why this job: Be a strategic partner to customers and make a real impact on their success.
- Qualifications: 3-6 years in Customer Success or Account Management with strong analytical skills.
- Other info: Work in a fun, creative atmosphere with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
About Powtoon
Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge. As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role.
As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for:
- Customer outcomes
- Revenue retention
- Expansion growth
Key Responsibilities
- Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders
- Deeply understand each customer's business goals, use cases, and success criteria
- Drive onboarding, adoption, and ongoing value realisation across accounts
- Lead structured business reviews focused on outcomes & ROI
- Partner with Account Executives to progress expansion opportunities from discovery to close
Requirements
- 3–6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS
- Proven experience owning Retention & Expansion targets
- Comfortable managing senior enterprise stakeholders
- Strong numerical and analytical capability: Able to analyse usage data and translate it into commercial action
- Excellent discovery skills - able to uncover growth opportunities
- Comfortable working in close partnership with Sales on expansion deals
- Native-level written and spoken English
- Strong presentation and storytelling skills
Preferable to have:
- Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications
- Experience in AI-enabled or transformation-focused products
- Familiarity with CRM tools (HubSpot, Salesforce)
Benefits
- Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup.
- Our flagship product is fun and creative, genuinely well-loved, and used by millions
- Volunteering programs
- Fully stocked office
- Weekly food allowance via Deliveroo
- Cyclescheme
Customer Success Manager in London employer: Powtoon - A Visual Native company
Contact Detail:
Powtoon - A Visual Native company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Powtoon on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by understanding Powtoon's products inside out. We should be ready to discuss how we can drive customer success and revenue retention using their platform. Show them we’re not just another candidate!
✨Tip Number 3
Practice our storytelling skills! We need to articulate our past successes in Customer Success roles clearly. Let’s highlight how we’ve driven expansion and built strong relationships with enterprise clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in being part of the Powtoon team.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping customers succeed and driving growth. Share specific examples of how you've made a difference in previous roles.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your experience in Customer Success and any relevant achievements that align with our goals at Powtoon. This shows us you’ve done your homework and are genuinely interested.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to break down your skills and experiences, making it easier for us to see why you’re a great fit.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end.
How to prepare for a job interview at Powtoon - A Visual Native company
✨Know Your Customer Inside Out
Before the interview, dive deep into Powtoon’s customer base and understand their business goals. Familiarise yourself with how Powtoon helps organisations communicate and train effectively. This will not only show your interest but also help you articulate how you can drive value for their clients.
✨Showcase Your Success Stories
Prepare specific examples from your past experience where you've successfully driven revenue retention and expansion. Use metrics to back up your claims, as numbers speak volumes in a commercial role. This will demonstrate your capability to meet the expectations of a Customer Success Manager.
✨Master the Art of Storytelling
As a CSM, you'll need to present ideas clearly and compellingly. Practice telling your professional story in a way that highlights your journey, achievements, and how they relate to the role at Powtoon. This will help you connect with the interviewers and make a lasting impression.
✨Prepare for Analytical Questions
Expect questions that assess your numerical and analytical skills. Brush up on how to analyse usage data and translate it into actionable insights. Being able to discuss how you've used data to drive decisions in previous roles will set you apart as a candidate who can contribute to Powtoon’s growth.