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For Companies At a Glance
- Tasks: Drive customer success and revenue growth for enterprise accounts in a dynamic environment.
- Company: Join Powtoon, a leading AI-powered video platform loved by Fortune 500 companies.
- Benefits: Enjoy a fun office culture, weekly food allowance, and volunteering opportunities.
- Why this job: Be a strategic partner to customers and make a real impact on their success.
- Qualifications: 3–6+ years in Customer Success or Account Management with strong analytical skills.
- Other info: Great opportunity for career growth in a stable, profitable startup.
The predicted salary is between 36000 - 60000 £ per year.
About Powtoon
Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge. As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role.
As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for:
- Customer outcomes
- Revenue retention
- Expansion growth
Key Responsibilities
- Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders
- Deeply understand each customer’s business goals, use cases, and success criteria
- Drive onboarding, adoption, and ongoing value realisation across accounts
- Lead structured business reviews focused on outcomes & ROI
- Partner with Account Executives to progress expansion opportunities from discovery to close
3–6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS
Proven experience owning Retention & Expansion targets
Comfortable managing senior enterprise stakeholders
Strong numerical and analytical capability: Able to analyse usage data and translate it into commercial action
Excellent discovery skills - able to uncover growth opportunities
Comfortable working in close partnership with Sales on expansion deals
Native-level written and spoken English
Strong presentation and storytelling skills
Preferable to have:
- Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications
- Experience in AI-enabled or transformation-focused products
- Familiarity with CRM tools (HubSpot, Salesforce)
Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup. Our flagship product is fun and creative, genuinely well-loved, and used by millions.
Volunteering programs
Fully stocked office
Weekly food allowance via Deliveroo
Cyclescheme
Customer Success Manager - Central London Office employer: Powtoon - A Visual Native company
Contact Detail:
Powtoon - A Visual Native company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Central London Office
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching Powtoon’s products and understanding how they align with customer success. Show us that you’re not just another candidate; demonstrate your passion for helping customers achieve their goals with our platform.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success in previous roles. We want to hear about your wins and how you’ve turned challenges into opportunities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Powtoon.
We think you need these skills to ace Customer Success Manager - Central London Office
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in managing enterprise accounts and driving revenue retention, as these are key aspects of the job.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve successfully driven expansion and improved customer outcomes in previous roles. Numbers speak volumes, so include metrics where possible!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build strong relationships with customers, so showing your communication style and approachability is crucial.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Powtoon - A Visual Native company
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding Powtoon’s customer base and their business goals. Familiarise yourself with how the platform transforms communication and training for enterprises. This will help you demonstrate your ability to build strong relationships and act as a trusted advisor.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive retention and expansion in previous roles. Bring examples of how you've analysed usage data and turned insights into actionable strategies. This will highlight your numerical capability and your understanding of commercial outcomes.
✨Master the Art of Storytelling
As a Customer Success Manager, storytelling is key. Practice presenting your past successes in a way that highlights your impact on customer outcomes and ROI. Use specific metrics and anecdotes to illustrate your points, making it relatable and engaging for the interviewers.
✨Collaborate with Sales Mindset
Be ready to discuss how you’ve partnered with sales teams in the past to identify and close expansion opportunities. Highlight your experience in managing senior stakeholders and how you’ve navigated complex sales processes. This will show that you’re not just a support role but a strategic partner in driving growth.