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For Companies At a Glance
- Tasks: Drive customer success and revenue growth for enterprise accounts in a dynamic environment.
- Company: Join Powtoon, a leading AI-powered video platform loved by Fortune 500 companies.
- Benefits: Enjoy a competitive salary, weekly food allowance, and volunteering programs.
- Why this job: Be a trusted advisor and make a real impact on customer success and business growth.
- Qualifications: 3–6+ years in Customer Success or Account Management with strong analytical skills.
- Other info: Work in a fun, creative startup with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About Powtoon
Powtoon is a leading AI-powered video platform used by 95% of the Fortune 500 to transform how organisations communicate, train, and scale knowledge. As our Enterprise business continues to grow, we are looking for a commercially minded Customer Success Manager who can own revenue retention, drive expansion and act as a strategic partner to our customers. This is not a support role - This is a revenue-owning, value-led, growth-oriented CSM role.
As a Customer Success Manager, you will own a portfolio of enterprise and mid-market accounts and be accountable for:
- Customer outcomes
- Revenue retention
- Expansion growth
Key Responsibilities
- Build strong, senior relationships with enterprise customers and become a trusted advisor to key stakeholders
- Deeply understand each customer’s business goals, use cases, and success criteria
- Drive onboarding, adoption, and ongoing value realisation across accounts
- Lead structured business reviews focused on outcomes & ROI
- Partner with Account Executives to progress expansion opportunities from discovery to close
3–6+ years experience in Customer Success, Account Management, or a commercial post-sales role in B2B SaaS
Proven experience owning Retention & Expansion targets
Comfortable managing senior enterprise stakeholders
Strong numerical and analytical capability: Able to analyse usage data and translate it into commercial action
Excellent discovery skills - able to uncover growth opportunities
Comfortable working in close partnership with Sales on expansion deals
Native-level written and spoken English
Strong presentation and storytelling skills
Preferable to have:
- Experience selling or expanding into Enterprise L&D, IT, HR & Internal Communications
- Experience in AI-enabled or transformation-focused products
- Familiarity with CRM tools (HubSpot, Salesforce)
Grab a fantastic opportunity to grow in a stable, bootstrapped, and profitable startup. Our flagship product is fun and creative, genuinely well-loved, and used by millions.
Volunteering programs
Fully stocked office
Weekly food allowance via Deliveroo
Cyclescheme
Customer Success Manager employer: Powtoon - A Visual Native company
Contact Detail:
Powtoon - A Visual Native company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Powtoon on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Success Manager.
✨Tip Number 2
Show off your analytical skills! Prepare to discuss how you've used data to drive customer success in past roles. We want to see how you can translate numbers into actionable strategies that lead to revenue retention and growth.
✨Tip Number 3
Practice your storytelling! When you get the chance to present your experience, make it engaging. We love candidates who can weave a narrative around their achievements, especially how they've built strong relationships with enterprise customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to see your application and get you in front of the right people. Plus, it shows you're genuinely interested in joining the Powtoon family!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping customers succeed and driving growth. Share specific examples of how you've made a difference in previous roles.
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager position. Highlight relevant experience in B2B SaaS, retention, and expansion. We love seeing how your skills align with our needs, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for this role. Use it to showcase your understanding of customer goals and how you can help them achieve success. Keep it engaging and personal!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Powtoon - A Visual Native company
✨Know Your Customer Inside Out
Before the interview, research Powtoon and its customer base thoroughly. Understand their business goals, use cases, and how they measure success. This will help you demonstrate your ability to build strong relationships and act as a trusted advisor.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive retention and expansion in previous roles. Bring examples of how you've analysed usage data and turned insights into actionable strategies. This will highlight your numerical capability and commercial mindset.
✨Master the Art of Storytelling
Practice your presentation skills by crafting compelling narratives around your past successes. Use storytelling to illustrate how you've driven onboarding and adoption, making it relatable to the role at Powtoon. This will showcase your communication prowess.
✨Collaborate with Sales
Demonstrate your experience working closely with sales teams on expansion deals. Share specific examples of how you've partnered with Account Executives to identify growth opportunities and close deals. This will show that you're comfortable in a revenue-owning role.
