Powtoon is a leading AI-powered visual communication platform trusted by 95% of the Fortune 500 to transform how organisations communicate, train, onboard, and scale knowledge.
From AI-generated video and enterprise branding to interactive avatars and global localisation, Powtoon helps businesses turn complex information into engaging, scalable experiences across the workforce.
As our Enterprise business continues to grow, we are looking for a commercially-minded Account Manager to partner with strategic customers, own the full post-sale revenue lifecycle, and drive retention and expansion across a portfolio of Mid-Market and Enterprise accounts.
This is a hybrid AM-CSM role, combining commercial ownership with customer outcomes. You will be accountable for:
- renewal execution and contract negotiation
- expansion and upsell revenue against a quota
- customer outcomes and adoption
- executive stakeholder management
- long-term partnership building
You will work closely with Sales, Product, and Leadership teams while acting as a trusted advisor and commercial owner for some of the world's most recognised organisations.
What You'll Be Responsible For
- Manage and grow a portfolio of Enterprise and Mid-Market customers, owning both the relationship and the revenue number
- Own the renewal process end to end, including forecasting, negotiation, and contract execution
- Identify, build, and close expansion and upsell opportunities within your own book of business
- Build trusted relationships with senior stakeholders across L&D, HR, Internal Communications, Enablement, IT, and Transformation teams
- Deeply understand customer goals, organisational priorities, and success metrics
- Drive onboarding, adoption, engagement, and long-term value realisation
- Lead strategic business reviews focused on outcomes, ROI, and growth opportunities
- Use customer data and platform insights to proactively drive adoption, reduce churn risk, and surface expansion signals
- Act as the voice of the customer internally by collaborating closely with Product and Leadership teams
- Help customers scale their use of AI-powered communication and enablement across their organisation
What Makes Someone Successful Here
- You're commercially minded and comfortable owning a number, not just influencing one
- You're consultative rather than reactive
- You know how to build credibility with senior stakeholders
- You can uncover business pain points and translate them into growth and revenue opportunities
- You combine relationship-building skills with analytical thinking and negotiation confidence
- You thrive in fast-moving environments where ownership and autonomy matter
- You're excited by AI, transformation, and the future of workplace communication
Requirements
What We're Looking For
- 3-6+ years experience in Account Management, Customer Success, or commercial post-sales roles within B2B SaaS
- Proven track record owning renewal, retention, or expansion targets, ideally with direct quota accountability
- Comfortable managing Enterprise or strategic customer relationships and commercial negotiations
- Strong commercial acumen and analytical capability
- Ability to interpret customer usage data and translate insights into action plans
- Strong discovery, presentation, storytelling, and negotiation skills
- Experience partnering closely with Sales teams on expansion opportunities
- Excellent written and spoken English
Nice to Have
- Experience working with Enterprise L&D, HR, Internal Communications, or Enablement teams
- Experience with AI-enabled, transformation, or communication-focused platforms
- Familiarity with HubSpot, Salesforce, Gainsight, or similar CRM/CS tools
Why Join Powtoon?
- Join a profitable, growing global SaaS company used by millions worldwide
- Work with globally recognised Enterprise customers
- Play a visible role in one of the company’s fastest-growing business areas
- Be part of a collaborative, ambitious, and entrepreneurial culture
- Hybrid working from our Central London office (Aldwych)
- Weekly Deliveroo allowance
- Fully stocked office
- Volunteering initiatives
- CycleScheme
Contact Details:
Powtoon - A Visual Native company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager / CSM
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Powtoon - A Visual Native company. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Powtoon - A Visual Native company before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Powtoon - A Visual Native company:Your cover letter is your chance to shine! Tell us why you want to work at Powtoon - A Visual Native company specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Powtoon - A Visual Native company!
How to prepare for a job interview at Powtoon - A Visual Native company
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
