At a Glance
- Tasks: Manage and grow relationships with Enterprise customers, driving success and expansion.
- Company: Join Powtoon, a leading AI-powered visual communication platform trusted by Fortune 500 companies.
- Benefits: Enjoy hybrid working, a weekly Deliveroo allowance, and a fully stocked office.
- Other info: Collaborative culture with opportunities for professional growth and volunteering initiatives.
- Why this job: Be part of a fast-growing team and make a real impact in customer success.
- Qualifications: 3-6+ years in Customer Success or Account Management within B2B SaaS.
The predicted salary is between 56700 - 69300 £ per year.
- revenue retention
- expansion growth
Powtoon is a leading AI-powered visual communication platform trusted by 95% of the Fortune 500 to transform how organisations communicate, train, onboard, and scale knowledge.
From AI-generated video and enterprise branding to interactive avatars and global localisation, Powtoon helps businesses turn complex information into engaging, scalable experiences across the workforce.
As our Enterprise business continues to grow, we are looking for a commercially-minded Customer Success Manager to partner with strategic customers, drive measurable business outcomes, and own retention and expansion across a portfolio of Mid-Market and Enterprise accounts.
This is not a traditional support-led CSM role.
This is a strategic, commercially accountable role focused on
- customer outcomes
- revenue retention
- expansion growth
- executive stakeholder management
- long-term partnership building
You will work closely with Sales, Product, and Leadership teams while acting as a trusted advisor to some of the world's most recognised organisations.
- What You'll Be Responsible For
- Manage and grow a portfolio of Enterprise and Mid-Market customers
- Build trusted relationships with senior stakeholders across L&D, HR, Internal Communications, Enablement, IT, and Transformation teams
- Deeply understand customer goals, organisational priorities, and success metrics
- Drive onboarding, adoption, engagement, and long‑term value realisation
- Lead strategic business reviews focused on outcomes, ROI, and growth opportunities
- Identify and progress expansion opportunities in partnership with Account Executives
- Use customer data and platform insights to proactively drive adoption and reduce risk
- Act as the voice of the customer internally by collaborating closely with Product and Leadership teams
- Help customers scale their use of AI-powered communication and enablement across their organisation
- What Makes Someone Successful Here
- You're commercially minded and genuinely enjoy helping customers succeed
- You're consultative rather than reactive
- You know how to build credibility with senior stakeholders
- You can uncover business pain points and translate them into growth opportunities
- You combine relationship‑building skills with analytical thinking
- You thrive in fast‑moving environments where ownership and autonomy matter
- You're excited by AI, transformation, and the future of workplace communication
Requirements
What We're Looking For
- 3-6+ years experience in Customer Success, Account Management, or commercial post‑sales roles within B2B Saa S
- Experience owning retention, renewals, or expansion targets
- Comfortable managing Enterprise or strategic customer relationships
- Strong commercial acumen and analytical capability
- Ability to interpret customer usage data and translate insights into action plans
- Strong discovery, presentation, and storytelling skills
- Experience partnering closely with Sales teams on expansion opportunities
- Excellent written and spoken English
- Nice to Have
- Experience working with Enterprise L&D, HR, Internal Communications, or Enablement teams
- Experience with AI-enabled, transformation, or communication‑focused platforms
- Familiarity with Hub Spot, Salesforce, Gainsight, or similar CRM/CS tools
Benefits
Why Join Powtoon?
- Join a profitable, growing global Saa S company used by millions worldwide
- Work with globally recognised Enterprise customers
- Play a visible role in one of the company's fastest‑growing business areas
- Be part of a collaborative, ambitious, and entrepreneurial culture
- Hybrid working from our Central London office (Aldwych)
- Weekly Deliveroo allowance
- Fully stocked office
- Volunteering initiatives
- Cycle Scheme
- #J-18808-Ljbffr
Customer Success Manager - Central London Office employer: Powtoon
At Powtoon, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Central London. Our Sales Development Representatives enjoy a supportive environment that fosters personal and professional growth, with opportunities to engage in innovative projects and collaborate with a dynamic team. With benefits like volunteering programs, a fully stocked office, and a weekly food allowance, we ensure our employees feel valued and motivated while contributing to a product that is loved by millions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Central London Office
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Powtoon. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Powtoon before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager - Central London Office
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Powtoon:Your cover letter is your chance to shine! Tell us why you want to work at Powtoon specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Powtoon!
How to prepare for a job interview at Powtoon
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
