At a Glance
- Tasks: Own client relationships and ensure exceptional service delivery.
- Company: Dynamic company focused on customer satisfaction and operational excellence.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Join a collaborative team with a focus on continuous improvement.
- Why this job: Make a real impact by transforming service challenges into success stories.
- Qualifications: Experience in service delivery management and strong communication skills.
The predicted salary is between 56250 - 68750 £ per year.
Are you the one clients call when things go wrong – and trust when it matters most? Do you turn service challenges into measurable success? Can you balance delivery excellence with commercial impact?
Practical Information:
- Location: United Kingdom
- Work Arrangement: Hybrid
- Contract type: Full-time
- Visa Requirements: Valid Visa for UK
- Language Requirements: Fluent/professional English, written and verbal
We are looking for a Service Delivery Manager (SDM) who thrives at the intersection of customer satisfaction, operational excellence, and business growth. In this role, you will own the end-to-end service experience, acting as the trusted partner to our clients while ensuring services are delivered seamlessly, on time, and to the highest quality standards.
Key responsibilities:
- Own client relationships and drive exceptional customer satisfaction (CSAT)
- Lead end-to-end service delivery aligned to SLAs, KPIs, and business goals
- Monitor performance, identify improvements, and proactively resolve issues
- Drive continuous service improvement and operational efficiency
- Manage risk, contracts, and service performance reporting
- Partner cross-functionally to deliver and evolve client solutions
- Identify opportunities to expand and grow client engagements
Senior Service Delivery Manager employer: PowerToFly
At PowerToFly, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the surgical equipment sector. Our Camberley location provides a vibrant environment with ample opportunities for professional growth, supported by comprehensive training and development programmes. We value our employees' contributions and offer competitive benefits, making us a rewarding place to build a meaningful career.
