At a Glance
- Tasks: Lead service delivery and ensure top-notch client experiences.
- Company: PowerToFly, a forward-thinking company focused on customer satisfaction.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to continuous improvement and client success.
- Why this job: Make a real difference in client satisfaction and service excellence.
- Qualifications: Experience in service delivery management and strong leadership skills.
The predicted salary is between 63000 - 77000 £ per year.
Power To Fly is seeking a Service Delivery Manager (SDM) in the United Kingdom to own the end-to-end service experience for our clients.
You will ensure services are delivered on time and to the highest quality standards, acting as a trusted partner and driving customer satisfaction.
In this hybrid, full-time role, you will lead service delivery in line with SLAs and KPIs, monitor performance, identify improvements, and collaborate with cross-functional teams to expand client engagements.
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Senior Service Delivery Leader - CSAT & SLA Excellence employer: PowerToFly
At PowerToFly, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the surgical equipment sector. Our Camberley location provides a vibrant environment with ample opportunities for professional growth, supported by comprehensive training and development programmes. We value our employees' contributions and offer competitive benefits, making us a rewarding place to build a meaningful career.
