Senior Program Manager, Product Delivery

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to the Team

The Expedia Group Product organization builds innovative products, services, and tools to deliver high-quality experiences for travelers, partners, and employees. Our singular technology platform, powered by data and machine learning, provides secure, differentiated, and personalized experiences that drive loyalty and customer satisfaction.

The Senior Program Manager role sits within the Product Delivery Team in the Strategy, Planning, and Delivery organization. This team drives large, cross-functional efforts that deliver business-critical outcomes. We leverage a blend of Agile and traditional methodologies to address complex challenges, improve processes, and enhance organizational collaboration. You will help define best practices in program management, coach teams through organizational change, and lead strategic programs that enable value delivery at scale.

In this role, you will:

• Lead complex, high priority efforts by building trusted relationships with senior leaders, developing and managing product delivery roadmaps, identifying resource needs, and ensuring milestone delivery while proactively addressing risks and issues.
• Help define and promote best practices in program management and model them in product delivery efforts.
• Enhance collaboration and stakeholder engagement by bringing together diverse perspectives, maintaining transparent communication, and addressing concerns to build trust and alignment.
• Streamline processes and improve workflows by analyzing bottlenecks, identifying reusable patterns, and implementing system-wide process improvements across organizational boundaries.
• Deliver exceptional business outcomes by leveraging deep knowledge of product and software development lifecycles to ensure requirements are met.
• Craft impactful communication materials tailored to diverse audiences, translating complex concepts into clear, actionable insights through presentations, policies, and reports.

Minimum Qualifications

• 8+ years of experience managing large, cross-discipline, mission-critical programs in dynamic, highly technical environments.
• Proven ability to influence leadership decisions, drive complex initiatives, and execute structured plans effectively.
• Comfort working in ambiguous scenarios and bringing order without overburdening teams with unnecessary process.
• Hands-on expertise in Agile methodologies (e.g., Scrum, Kanban, Extreme Programming) and ability to apply Agile versus traditional approaches appropriately.
• Strong leadership communication and senior stakeholder management skills, including storytelling abilities and capable of clear presentation of complex concepts.
• Demonstrated experience of streamlining processes and improving workflows within and across teams.
• Advanced skills in facilitation and data-driven decision-making to influence prioritization and maximize business results.
• High proficiency in guiding program delivery using functional and technical knowledge of product and software development lifecycles, process improvement techniques, and industry best practices.

Preferred Qualifications

• History of leading through change and implementing best practices in change management.
• Experience crafting communication materials for diverse audiences, including presentations, policies, and reports.
• Ability to analyze bottlenecks and apply industry best practices to drive efficiencies across organizational boundaries.
• Track record of delivering large-scale B2C and B2B customer-centric solutions.
• Strong business acumen, capable of connecting and contextualizing customer and business value to the work of individuals and teams.

The total cash range for this position in Seattle is $184,500.00 to $258,000.00. Employees in this role have the potential to increase their pay up to $295,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.