At a Glance
- Tasks: Lead field service activities across EMEA, ensuring top-notch support for critical power applications.
- Company: EnerSys, a global leader in stored energy solutions with over 100 years of experience.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Travel across EMEA (40-60%) and collaborate with diverse teams.
- Why this job: Join a dynamic team and make a real impact in mission-critical environments.
- Qualifications: 5+ years in field service and 3+ years in people management required.
The predicted salary is between 60000 - 80000 £ per year.
EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.
Job Purpose
EnerSys is looking for a Field Service Manager EMEA to lead and coordinate field service activities across the region within its Network & Infrastructure Solutions business line.
The role will support critical power applications across CDI segments -Communications, Industrial and Data Center- including UPS and backup power systems, battery solutions, power electronics and intelligent control systems designed to ensure continuous uptime in mission‑critical environments.
This role is ideal for a technically strong service leader who can combine hands‑on field understanding with operational management, customer focus and project execution.
Essential Duties and Responsibilities
- Lead and coordinate Field Service activities across EMEA.
- Manage and support field engineers, service teams and external service partners.
- Oversee installation, commissioning, preventive maintenance, corrective maintenance, testing and troubleshooting activities.
- Act as escalation point for complex technical issues & urgent interventions.
- Ensure compliance with safety standards, internal procedures, customer requirements and local regulations.
- Monitor service performance, including SLA/KPI achievement, response time, service quality, and customer satisfaction.
- Support root cause analysis and corrective actions together with Quality, Engineering, Technical Support and Product teams.
- Drive standardization of service processes, reporting, documentation and best practices across EMEA.
- Work closely with Sales, Customer Service, and Project teams to ensure smooth execution and customer satisfaction.
Required experience
- Minimum 5 years of experience in Field Service, Technical Service, Service Operations, Commissioning or a similar technical environment.
- Minimum 3 years of people management or field team coordination experience.
- Experience with installation, commissioning, preventive maintenance, corrective maintenance and technical troubleshooting.
- Experience in at least one of the following areas: UPS systems, data center power infrastructure, industrial battery systems, telecom / communication power, DC power systems, power electronics, rectifiers, chargers or inverters.
- Experience managing service partners, subcontractors or external technical providers would be a strong advantage.
Education
- Bachelor's degree or equivalent technical qualification in Electrical Engineering, Electronics, Power Engineering, Automation, Energy Systems or a related technical discipline.
- Candidates with vocational / technical education and significant relevant field service leadership experience will also be considered.
- Additional certifications in electrical safety, UPS systems, battery systems, power electronics, commissioning, service operations or project management would be a strong advantage.
Technical skills
- Good understanding of electrical systems, backup power solutions and battery technologies.
- Strong troubleshooting and root cause analysis skills.
- Knowledge of health & safety requirements in field service environments.
- Familiarity with CRM, ERP or field service management tools
Project management & leadership skills
- Strong planning, prioritization and follow-up skills.
- Ability to manage multiple service activities, projects and escalations in parallel.
- KPI/SLA-driven mindset.
- Strong communication skills with both technical and non-technical stakeholders.
- Practical, hands-on and solution-oriented leadership style.
Languages & travel
- Fluent English is required.
- Additional European languages such as French, German, Spanish, Italian would be an advantage.
- Willingness to travel across EMEA, estimated at 40-60%, depending on business needs.
EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Field Service Manager EMEA in Rugby employer: PowerToFly
At PowerToFly, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the surgical equipment sector. Our Camberley location provides a vibrant environment with ample opportunities for professional growth, supported by comprehensive training and development programmes. We value our employees' contributions and offer competitive benefits, making us a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Manager EMEA in Rugby
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to PowerToFly as a field sales pro!
✨Scout Out the Competition
Research potential competitors for PowerToFly and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up PowerToFly’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Manager EMEA in Rugby
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at PowerToFly, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at PowerToFly, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at PowerToFly.
How to prepare for a job interview at PowerToFly
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that PowerToFly offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in PowerToFly but also helps you get a feel for whether you’d thrive in that environment.
