At a Glance
- Tasks: Support surgeons with training and technical assistance during surgeries using advanced robotic systems.
- Company: Leading medical technology company focused on innovative surgical solutions.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to collaborate across teams and grow your career.
- Why this job: Make a real difference in surgeries while working with cutting-edge technology.
- Qualifications: High school diploma required; prefer a degree in business or related field.
The predicted salary is between 30000 - 40000 £ per year.
Provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures. Provide training, ongoing in-services, and customer education to assigned account(s). Provide feedback on product design to improve performance and customer satisfaction.
Responsibilities
- Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to ensure ideal placement and precision.
- Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assisting the surgeon in preoperative implant planning, implant sizing and positioning.
- Provide complete reports and associated metrics to management, direct supervisor and the company's regulatory department detailing case reviews, services performed and recommendations for product, documentation and methodology improvements.
- Maintain and control local MAKO consigned equipment, instrument, implant and disposables inventories, process sales orders and provide forecast input to District Sales Manager.
- Support company road-show demonstrations and 'Showsite' visits to provide potential customers with the opportunity to see the product in use and appreciate its clinical value.
- Train physicians and hospital personnel, including OR staff, radiology and central sterile processing on the use of the RIO System, accessories, disposables and implants.
- Provide prompt and accurate complaint reports per the requirements of Mako’s quality system.
- Solve product problems for customers in an expeditious manner.
- Provide case coverage at unassigned accounts.
- Support the development and execution of the sales plan as well as grow the utilization of the RIO system by increasing volume with current and potential surgeons.
- Actively sell the clinical benefits of the products, and build strong, positive relationships with key surgeons and OR staff at targeted accounts.
- Collaborate with Sales Representatives and Marketing to increase public awareness.
- Obtain purchase orders for products consumed during surgical procedures and maintain and track consigned inventories of the company's products.
- Partner with other cross-functional teams in selling the clinical benefits of the company’s products, driving continuous account growth and case volume.
Qualifications
- High School diploma. Prefer Bachelor’s Degree in business or a related technical field of study.
- Prefer 2+ years’ experience in a sales and/or technical environment (medical, Physiotherapy, MSK or healthcare industry).
- Demonstrated knowledge of customer service principles and processes.
- Demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance).
- Demonstrated problem solving and interpersonal communication skills.
- Demonstrated ability to analyze and comprehend written specifications and to assist customers with product selections that will comply with those specifications.
- Demonstrated detail orientation.
- Demonstrated ability to apply office technology (e.g., ERP systems and Microsoft Access, Excel and Word).
Product Support Specialist in Redhill employer: PowerToFly
As a Product Support Specialist, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and innovation, offering comprehensive training and ongoing education to ensure you excel in your role while making a meaningful impact in the healthcare sector. Located in a vibrant area, we provide unique opportunities to engage with leading surgeons and operating room staff, enhancing your professional network and career trajectory.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist in Redhill
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Product Support Specialist role. Highlight your experience in clinical support and your knack for building relationships with surgeons and OR staff.
✨Tip Number 3
Show up prepared! If you land an interview, make sure you know the company's products inside and out. Familiarise yourself with the RIO system and be ready to discuss how you can enhance customer satisfaction and improve product performance.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Product Support Specialist in Redhill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Product Support Specialist role. Highlight any relevant experience in clinical support, training, or customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. We love seeing enthusiasm and a personal touch.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We value problem solvers who can think on their feet, especially in a fast-paced environment like ours.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at PowerToFly
✨Know Your Products Inside Out
Make sure you have a solid understanding of the company's robotic arm applications and associated equipment. Familiarise yourself with how these products work, their benefits, and any common issues users might face. This will help you answer technical questions confidently and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific situations, especially related to training or supporting surgeons and OR staff. Think of examples from your past experience where you've successfully solved problems or provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Communication Skills
As a Product Support Specialist, you'll need to communicate effectively with various stakeholders. Practice explaining complex concepts in simple terms, as you may need to train non-technical staff. During the interview, demonstrate your interpersonal skills by engaging with the interviewer and asking insightful questions.
✨Highlight Your Teamwork Experience
Collaboration is key in this role, so be ready to discuss how you've worked with cross-functional teams in the past. Share examples of how you've partnered with sales representatives or other departments to achieve a common goal. This will show that you're a team player who can contribute to the company's success.
