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- Tasks: Deliver top-notch customer service and manage the full order lifecycle seamlessly.
- Company: Join Cummins Inc., a leader in supply chain and logistics.
- Benefits: Competitive salary, flexible work options, and opportunities for growth.
- Why this job: Make a real impact by enhancing customer satisfaction and building strong relationships.
- Qualifications: 2 years in customer service or order management; strong communication skills required.
- Other info: Dynamic team environment with a focus on continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a talented Customer Service Representative to join our team specializing in Customer Service for our EU Aftermarket Department (Meritor) in Redditch, Worcestershire, United Kingdom.
In this role, you will make an impact in the following ways:
- Deliver seamless end-to-end order execution: Owning the full lifecycle (entry to invoicing), reducing cycle times and ensuring orders flow through without delays or errors.
- Be the trusted single point of contact for customers: Resolving scheduling, shipping, and processing queries quickly, which boosts satisfaction and retention.
- Proactively guide customers with consultative support on lead times, availability, minor technical questions, and policies—setting realistic expectations and preventing escalations.
- Close out escalations decisively: Coordinating cross-functionally to remove blockers and turning potential service failures into recovery moments that strengthen relationships.
- Synchronize internal operations: To keep commitments on track (production, planning, materials, sales, warehouse, logistics), improve OTIF (On-Time, In-Full), and support financial targets.
- Elevate customer communications: Standardizing templates, status updates, and process documentation—driving consistency, transparency, and fewer repeat queries.
- Identify and activate improvements: Spot patterns, propose process changes, and contribute to continuous improvement projects that enhance throughput and reduce rework.
- Champion customer-centric culture: Consistently demonstrating empathy and support, enhancing the department’s reputation and fostering stronger partnerships during visits and reviews.
- Manage specific OEM customer accounts, lead meetings and drive results as needed for both our business and theirs.
- Always deliver first class customer service.
To be successful in this role you will need the following:
- Commercial & Customer Insight: Understand and align with commercial strategy, recognize upselling opportunities, track account performance, and anticipate customer needs and market trends to drive growth.
- Exceptional Communication & Relationship Skills: Deliver clear, proactive updates, educate customers on best practices, and support client visits, reviews, and audits to build trust and deepen relationships.
- Operational & Systems Expertise: Confidently manage the full order lifecycle across multiple accounts (including EDI/manual orders), while effectively using CRM systems, ERP tools, data dashboards, and Microsoft Office.
- Strong Organizational & Professional Foundation: Balance high-volume tasks with accuracy, demonstrate strong organizational discipline, and leverage your background in account management or customer service (with any European language skills being a bonus).
Qualifications:
- Education/Experience: College, university, or equivalent degree required.
- 2 years customer order management; customer-facing; supply chain/logistics; international trade experience preferred.
- This position may require licensing for compliance with export controls or sanctions regulations.
Customer Service Representative- OES in Redditch employer: PowerToFly
Contact Detail:
PowerToFly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative- OES in Redditch
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute to their customer-centric culture.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing common customer scenarios with a friend. This will help you feel more confident and articulate during interviews.
✨Tip Number 3
Be prepared to discuss your problem-solving skills. Think of examples where you've turned potential service failures into success stories. This will demonstrate your ability to close out escalations decisively and strengthen relationships.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining our team in delivering first-class customer service.
We think you need these skills to ace Customer Service Representative- OES in Redditch
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your experience in customer order management and any relevant skills that align with our needs, like communication and operational expertise.
Showcase Your Customer-Centric Approach: We love candidates who can demonstrate a strong customer-centric mindset. Share examples of how you've gone above and beyond to resolve customer issues or improve service delivery in your previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make your achievements stand out, and ensure your language is professional yet approachable—just like we are at StudySmarter!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at PowerToFly
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Representative role and its responsibilities. Familiarise yourself with the order lifecycle, customer communication strategies, and how to handle escalations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since exceptional communication is key for this role, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or provided updates that enhanced customer satisfaction. Practising these scenarios will help you articulate your experience during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've turned potential service failures into positive outcomes. Highlight your ability to coordinate with different teams and remove blockers. This will showcase your proactive approach and ability to manage challenges, which is crucial for a Customer Service Representative.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge. Look into their customer-centric approach and think about how you can contribute to fostering strong partnerships. During the interview, mention how your personal values align with theirs, especially regarding empathy and support in customer service.
