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- Tasks: Manage customer orders and ensure timely fulfilment while providing exceptional support.
- Company: Join a leading company in the automotive industry with a focus on innovation.
- Benefits: Competitive salary, opportunities for growth, and a supportive team environment.
- Why this job: Make a real impact by enhancing customer satisfaction and streamlining processes.
- Qualifications: Degree required; experience in customer service or supply chain is a plus.
- Other info: Dynamic role with opportunities for continuous learning and development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are looking for a talented Customer Order Management Specialist to join our European Aftermarket team, specialising in Supply Chain Planning for our Cummins Drivetrain & Braking Systems in Redditch, United Kingdom.
In this role, you will make an impact in the following ways:
- Driving seamless end‑to‑end order execution by managing the full order life cycle to ensure accurate, timely fulfilment for assigned customer accounts.
- Serving as a trusted single point of contact for customers, resolving order processing, scheduling, and shipping queries with clarity and confidence.
- Providing consultative guidance on lead times, availability, policies, and minor technical questions to help customers make informed decisions.
- Managing escalations to closure by taking ownership of issues, coordinating with internal teams, and ensuring a positive customer experience.
- Demonstrating exceptional customer support through empathy, professionalism, and proactive communication at every stage of the order life cycle.
- Collaborating cross‑functionally with production, planning, materials, sales, warehouse, and logistics teams to maintain accurate order flow and support financial targets.
- Enhancing departmental processes by documenting best practices, improving communication standards, and contributing to a more proactive, customer‑centric operation.
- Supporting continuous improvement initiatives by identifying opportunities, participating in projects, and contributing insights that elevate service quality.
To be successful in this role, you will need the following:
- Strong communication skills to deliver clear, audience‑appropriate information across multiple channels.
- Customer‑centric mindset with the ability to build relationships, understand needs, and provide solutions that enhance satisfaction.
- Ability to manage complexity by navigating high‑volume information, resolving contradictions, and making sound decisions under pressure.
- Commitment to self‑development through continuous learning, feedback, and skill‑building to stay effective and adaptable.
Education/Experience:
- College, university, or equivalent degree required.
- 0–2 years in customer order management, customer-facing roles, supply chain/logistics, or international trade preferred.
- This position may require licensing for compliance with export controls or sanctions regulations.
Customer Order Management Specialist in Redditch employer: PowerToFly
Contact Detail:
PowerToFly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Order Management Specialist in Redditch
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their customer-centric approach. Tailor your answers to show how your skills align with their needs.
✨Tip Number 3
Practice your communication skills! Since this role requires strong interaction with customers, consider mock interviews or role-playing scenarios to boost your confidence and clarity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Customer Order Management Specialist in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Order Management Specialist. Highlight any relevant experience in order management, customer service, or supply chain planning. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention specific examples that showcase your customer-centric mindset and problem-solving abilities.
Showcase Your Communication Skills: Since strong communication is key for this position, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate your ability to convey complex information simply. We love a good communicator!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at PowerToFly
✨Know Your Order Management Basics
Brush up on the fundamentals of customer order management and supply chain processes. Be ready to discuss how you would handle different scenarios, like managing order fulfilment or resolving customer queries. This shows you understand the role and can think on your feet.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples that highlight your ability to convey information clearly and effectively. Think about times when you resolved a customer issue or collaborated with teams, and be ready to share those stories.
✨Demonstrate a Customer-Centric Mindset
Prepare to discuss how you build relationships with customers and understand their needs. Share specific instances where you went above and beyond to enhance customer satisfaction, as this will resonate well with the interviewers.
✨Emphasise Continuous Learning
This role values self-development, so be prepared to talk about how you stay updated in your field. Mention any courses, workshops, or feedback you've sought out to improve your skills, showing that you're proactive about your growth.
