Customer Service Representative in Reading

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems.

Job Purpose

A Customer Service Representative takes ownership and executes best practice procedures to deliver and ensure the highest standard of customer service for both internal personnel and external customers. This standard requires meticulous attention to detail, comprehensive order and support ownership, steadfast poise and resolute determination. These attributes will ensure accurate, on-time delivery of products and services. All tasks, activities and responsibilities assigned to the Customer Service Representative are essential components of overall efficiency which directly impacts the ultimate success of the Motive Power Sales business. In this position, you will need to use excellent leadership skills while coordinating and executing administrative duties, as well as support accounts and sales. This role is imperative to keep the Sales business running effectively without interruption.

Essential Duties and Responsibilities

• Exercise discretion and independent judgment when dealing with critical matters within the department.
• Administer, control, and maintain all documentation for systems and specific projects.
• Order Entry and Order Management.
• Coordinate activities for large system orders and high dollar orders.
• Provide day-to-day contact, support and communication between internal personnel, Sales Teams, and Sales Coordinators.
• Support Sales activities including order entry, order acknowledgement, order status and updates including material requirements, change to orders, tracking of shipments and lead-time for total customer satisfaction.
• Provide support and assist in obtaining resolution to Sales Coordinators and field locations for inquiries regarding specific orders or system functionality and operations.
• Detailed reporting and management on high dollar level orders.
• Additional high-level system and order management based on internal needs.
• Back up on other Customer accounts as needed.
• Perform other duties as assigned by Customer Service Manager.
• Communicate effectively via telephone, Teams and email.
• Liaise with the accounting department in relation to customers with credit for invoice issues.
• Coordinate with Inside Sales Team and Sales Coordinators on delivery dates.
• This position has no supervisory responsibilities.
• Perform other duties as assigned.

Qualifications

Minimum Qualifications

• High school diploma or equivalent
• 2-4 years order entry experience or equivalent experience
• Proficient in Microsoft Office: Outlook/Word/Excel/Baan/SAP or Salesforce
• Excellent customer service skills and an outstanding phone manner.
• Fluent in the local language to a very high standard and possessing strong communication skills as a liaison with customers and internal personnel, is a large focus within the job.
• Well organized and possess a high level of administrative ability to effectively manage the complexity and order volumes
• Proficient in using ERP and CRM systems, Baan, SAP and Salesforce.

Preferred Qualifications

• Associate degree or higher in related field
• Baan/SAP/Salesforce experience

General Job Requirements

This position will work in an office setting, expect minimal physical demands. Must be able to frequently bend; twist; reach; stoop; kneel or crouch.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.