Platform Billing - Engineering Manager

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud‑based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role: Platform Billing sits at the heart of Elastic’s Cloud business. Our mission is to deliver a simple, transparent, and flexible SaaS billing experience that scales globally across AWS, GCP, and Azure. We build and operate the systems that power Elastic’s usage‑based and consumption billing models, marketplace integrations, and the financial data pipelines that support accurate customer invoicing and certified revenue reporting. Within Platform Billing, the Billing Experience (BEX) team owns the customer‑facing and API layers of our billing platform. We design and build the public and internal APIs, user experiences in Elastic Cloud consoles, and the surrounding ecosystem that enables customers and internal partners to understand, trust, and manage their billing data. Our work spans UX, APIs, financial data surfaces, cross‑team integrations, and high‑scale backend systems. Joining BEX means influencing the experience used by thousands of customers every day, shaping how Elastic customers see and understand their Cloud spend, and driving some of the most visible surfaces in the platform.

We are seeking an Engineering Manager to lead the Billing Experience team. You will manage a highly skilled group of backend, frontend, and full‑stack engineers who build and operate the customer billing interfaces, APIs, and workflows that sit on top of Elastic’s global billing platform. As a manager in Platform Billing, you will drive engineering excellence, operational maturity, and product quality. This role blends people leadership, system thinking, and strong cross‑functional collaboration with Product, Design, Finance, SRE, and peer engineering teams. You will play a key role in scaling our next‑generation consumption billing model and shaping the future of billing UX in Elastic Cloud.

What You Will Be Doing:

• Lead, mentor, and grow a globally distributed team of engineers (backend, frontend, full‑stack).
• Drive technical direction and execution for customer‑facing billing experiences and billing APIs.
• Partner closely with Product, Design, Technical Leads, SRE, and peer Billing teams to deliver a modern, intuitive billing experience.
• Establish strong operational discipline: on‑call excellence, incident follow‑through, reliability metrics, and continuous improvement.
• Build clear roadmaps, define priorities, and ensure predictable delivery.
• Improve engineering quality, development workflows, testing infrastructure, and documentation.
• Foster a culture of accountability, inclusion, high ownership, and collaborative problem‑solving.
• Ensure effective communication and alignment across engineering, product, finance, and cloud operations.
• Balance strategic initiatives with KTLO (keep‑the‑lights‑on) work and platform stability.

What You Bring:

• Experience leading and growing diverse engineering teams as a people manager.
• A strong engineering foundation (backend or full‑stack), enabling you to discuss architecture, design, and tradeoffs with confidence.
• Demonstrated ability to drive execution in a distributed, cross‑team environment.
• A deep focus on operational excellence, reliability, and customer experience.
• Understanding of large‑scale data pipelines, APIs, or complex distributed systems.
• Strong communication skills and the ability to influence and align across multiple stakeholders.
• A mindset that values well‑designed systems, clear processes, and continuous improvement.

Bonus Points:

• Experience in billing systems, fintech, metering, subscription platforms, or financial reporting.
• Familiarity with any of the major cloud providers (AWS, GCP, Azure).
• Experience building and operating customer‑facing financial UX or APIs.
• Background as a hands‑on software engineer (backend, full‑stack, or systems).
• Exposure to compliance frameworks (SOX or similar) or secure data handling.
• Curiosity about SaaS business metrics, customer lifecycle, usage analytics, and growth levers.

Additional Information - We Take Care of Our People: As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.

What Elastic Has to Offer: Elastic is the company behind the Elastic Stack - Elasticsearch, Kibana, Beats, and Logstash. From stock quotes to Twitter streams, Apache logs to WordPress blogs, Elastic helps people explore and analyze their data differently using the power of search. Thousands of organizations worldwide, including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission‑critical systems. Elastic offers their employees benefits like:

• 401(k) / Retirement Plan
• Minimum 16 weeks of parental leave
• Health coverage & vision insurance
• Flexible locations & schedules
• Work from home policy
• Generous vacation time & paid holidays