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For Companies At a Glance
- Tasks: Lead a global team in managing technology events and ensuring operational excellence.
- Company: Join Citi, a leading global financial institution with a diverse workforce.
- Benefits: Competitive salary, generous holiday allowance, hybrid working, and top-notch benefits.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: 10+ years of industry experience and proven leadership skills.
- Other info: Opportunity for continuous improvement and professional growth in a supportive culture.
The predicted salary is between 72000 - 108000 £ per year.
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in Production Management, strategic leadership, operational improvement, and strong stakeholder management pertaining to service disruptive technology events. Citi Services, Markets, Banking and Functions (SMBF) Production are a global workforce of 5200+, spanning 37 countries. We support hybrid working and our scale and diversity presents ample opportunities to grow your career at Citi.
Our enterprise strategy is imbedding modern engineering practices, state of the art AI and technological transformation, underpinned by a talented workforce who are integral to our Aspirations, Business and Clients success. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
The primary objective of the role is to lead a global team that coordinates exceptional Services response to major technology events (planned or unplanned). Team responsibilities encompass oversight of 24x7 service anomaly detection for over 90 critical end-to-end flows ensuring adherence to regulatory mandated Critical Business Services (CBS) with a heightened focus on a subset of Platinum Clients. Services consists of multiple sub domains: Digital Access Channels, Payments processing, Investor and Issuer Services, Core Banking, Liquidity, Trade & Working Capital and Data.
What you’ll do
- Strategy Definition & Delivery: Define and drive the strategy for Services BCC, ensuring alignment with Citi goals. Deliver outcomes that promote rapid recovery, reduce client impact duration, and foster continuous improvement based on stakeholder and client feedback.
- Relationship Management & Stakeholder Engagement: Maintain strong relationships with senior product, operations, and technology stakeholders, garner support for strategy, set targets and share performance insights. Actively lead and manage stakeholders during more significant disruptive events.
- Operational Excellence & Compliance: Ensure adherence to Citi Enterprise policies and protocols, incl. Major Incident Management and ITIL practices. Build, maintain strong awareness of global regulatory obligations related to disruptive events, including reporting requirements and stakeholder communication. Strengthen CBS/ITOL awareness, obligations, response, and reporting requirements, influencing outcomes to tackle improvement areas.
- Continuous Improvement & Readiness: Ongoing improvement in Services command and control, escalation, and communication, including cyber event coordination. Improve readiness and response to enterprise/catastrophic events through tabletop/chaos training exercises and automation.
- Team Leadership & Performance: Set and cascade objectives and performance measures for direct teams and those relevant to overall Services Production organization.
What we’ll need from you
- 10+ years of relevant industry experience.
- Proven leadership managing and influencing global teams, direct, matrix and stakeholders.
- Strong track record in crisis management and leading responses to disruptive events.
- Demonstrated success driving results and continuous improvement in production.
- Experienced with organizational transformation.
- Exceptional stakeholder and relationship management capabilities.
- Experience with financial planning and cost discipline.
- Exceptional staff engagement and talent development skills.
- Ability to navigate and lead within large, complex organizations.
What we can offer you
This role offers the opportunity to build broad and in-depth knowledge of Services key business domains, largely dominated by rapidly growing Payments processing. Every day there will be new challenges and opportunities to develop new skills and foster relationships that can drive your career.
We work hard to have a positive financial and social impact on the communities we serve. We put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi London, you will be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), and receive a competitive base salary (annually reviewed), plus a range of benefits such as generous holiday allowance starting at 27 days plus.
Services Production Management Business Control Centre (Global Lead) - Director in London employer: PowerToFly
Contact Detail:
PowerToFly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Services Production Management Business Control Centre (Global Lead) - Director in London
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, especially those at Citi. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising your STAR technique. Think of specific situations where you've demonstrated your leadership and crisis management skills. We want to hear those success stories!
✨Tip Number 3
Showcase your knowledge about Citi's operations and values. Tailor your conversations to reflect how your experience aligns with their goals, especially around service improvement and stakeholder engagement.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Citi.
We think you need these skills to ace Services Production Management Business Control Centre (Global Lead) - Director in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role. Highlight your leadership in production management and any experience with crisis management, as these are key for us at Citi.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit for leading our global team in managing disruptive technology events.
Showcase Your Stakeholder Management Skills: In your application, emphasise your experience in building strong relationships with stakeholders. We want to see how you've successfully engaged with senior leaders and managed expectations during critical situations.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Citi.
How to prepare for a job interview at PowerToFly
✨Know Your Stuff
Make sure you thoroughly understand the role and its responsibilities. Familiarise yourself with Citi's services, especially in Production Management and how they relate to technology events. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in managing global teams and crisis situations. Be ready to discuss specific instances where you've successfully led a team through a disruptive event or implemented operational improvements.
✨Engage with Stakeholders
Demonstrate your relationship management skills by discussing how you've effectively engaged with stakeholders in previous roles. Share strategies you've used to maintain strong relationships and how you've influenced outcomes during critical situations.
✨Continuous Improvement Mindset
Citi values continuous improvement, so come prepared with ideas on how you can contribute to this aspect. Discuss any past experiences where you've driven improvements in processes or responses to incidents, and be ready to suggest how you could apply these learnings at Citi.
