At a Glance
- Tasks: Lead new business and partner onboarding for a global travel company.
- Company: Expedia Group, a leader in the travel industry with a passion for exploration.
- Benefits: Flexible work environment, competitive salary, and opportunities for career growth.
- Other info: Join a dynamic team focused on innovation and excellence in travel services.
- Why this job: Make a real impact in the travel industry while helping partners succeed.
- Qualifications: 8+ years in B2B operations with strong leadership and commercial skills.
The predicted salary is between 60000 - 80000 £ per year.
At Expedia Group we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you’ll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors – Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together – foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Expedia Group's B2B business is growing at pace – expanding into new verticals, integrating new supply, and welcoming a pipeline of new partners who demand world‑class onboarding and servicing from day one. Traveler & Partner Service Platform (TPSP) is at the center of that growth, and needs a sharp, commercially minded operator to own the function that turns new business wins into live, high‑performing partnerships.
As the Senior Manager of New Business & Implementation you are responsible for leading the end‑to‑end new business and partner onboarding function within TPSP's B2B Operations team. You will own RFP strategy and content, manage the new business pipeline in partnership with Sales and Commercial teams, and lead the implementation and onboarding experience for new B2B partners. You will represent TPSP in high‑stakes partner RFP and renewal presentations, often alongside senior external stakeholders, and will ensure the operational and servicing narrative lands with clarity, confidence, and commercial credibility.
You will manage a global team of New Business and Implementation managers, and work in close partnership with the B2B Commercial, Business Development, and Partner Connect teams to position TPSP as a competitive differentiator in winning new business. You will report to the Director of Enablement & Growth.
What you’ll do
- New Business & RFP Strategy
- Own the end‑to‑end RFP and pitch deck process – from intake and qualification through to final submission and presentation.
- Build and maintain a centralised library and AI‑powered repository of RFP responses, ensuring content is accurate, up to date, and reusable across opportunities.
- Develop compelling, differentiated content that articulates TPSP’s servicing capabilities, operational strengths, and B2B value proposition.
- Represent TPSP during partner RFP presentations and renewal discussions, demonstrating executive presence and credibility with senior external stakeholders.
- Maintain a strong understanding of external competitors, competitive advantages, and B2B strategic goals to ensure submissions are market‑relevant and commercially sharp.
- Know when to push and pull on operational and commercial levers – understanding negotiation dynamics and how to position TPSP’s offer effectively.
- Partner closely with the B2B Strategy & RFP Managers and the Commercial/Sales Org to align on pipeline priorities, submission timelines, and win strategy.
- Implementation & Onboarding
- Own the end‑to‑end implementation and onboarding experience for new B2B partners, from contract signature through to operational go‑live.
- Simplify and continuously improve the onboarding process – reducing time‑to‑live, removing friction, and ensuring new partners feel set up for success from the start.
- Lead Onboarding Optimization initiatives, identifying and closing gaps in the current process through structured improvement cycles.
- Develop partner communication and education frameworks that set clear expectations, build confidence, and drive early engagement with TPSP’s servicing tools and capabilities.
- Design and deliver Agent Training programmes that ensure frontline teams are prepared to service new partners from day one, in line with partner‑specific requirements and processes.
- Content Development & Competitive Intelligence
- Own the quality and accuracy of all new business and onboarding content – pitch decks, RFP libraries, onboarding guides, training materials, and partner‑facing documentation.
- Keep pace with the external competitive landscape, tracking market trends, competitor positioning, and evolving B2B partner expectations.
- Translate competitive intelligence and B2B strategic goals into sharper content, stronger narratives, and more relevant servicing propositions.
Who you are
You are an experienced operational leader with a background in B2B, travel, or customer experience – and a strong commercial instinct that sets you apart. You have 8+ years of experience in implementation, new business.
Senior Manager, New Business & Implementation – TPSP B2B Operations in London employer: PowerToFly
At PowerToFly, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the surgical equipment sector. Our Camberley location provides a vibrant environment with ample opportunities for professional growth, supported by comprehensive training and development programmes. We value our employees' contributions and offer competitive benefits, making us a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, New Business & Implementation – TPSP B2B Operations in London
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We think you need these skills to ace Senior Manager, New Business & Implementation – TPSP B2B Operations in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Senior Manager, New Business & Implementation – TPSP B2B Operations role at PowerToFly.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Senior Manager, New Business & Implementation – TPSP B2B Operations position at PowerToFly.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of PowerToFly.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to PowerToFly's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Senior Manager, New Business & Implementation – TPSP B2B Operations.
How to prepare for a job interview at PowerToFly
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at PowerToFly.
