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- Tasks: Lead a team to optimise and govern Order-To-Cash processes for efficient operations.
- Company: Join Stryker, a global leader in medical technologies making healthcare better.
- Benefits: Competitive salary, career growth, and the chance to impact millions of patients.
- Other info: Collaborate with diverse teams and embrace change in a fast-paced setting.
- Why this job: Drive process excellence and innovation in a dynamic, international environment.
- Qualifications: 8+ years in process management and strong leadership skills required.
The predicted salary is between 60000 - 80000 ÂŁ per year.
In this role, you will lead a team of professionals responsible for designing, optimizing, and governing end‑to‑end Order‑To‑Cash (OTC) processes that enable scalable, efficient, and digitally‑enabled operations across the international supply chain. You will collaborate closely with subject matter experts (SMEs), data & analytics, technology teams (e.g. RPA, EDI), and business leaders to ensure processes are fit‑for‑purpose, future‑oriented, and aligned to strategic objectives. This is a highly influential role in which you will drive process excellence, build governance frameworks, and contribute to major transformation initiatives.
Key Responsibilities
- Lead and develop the Business Process Expert team, fostering a culture of continuous improvement, innovation, and cross‑functional collaboration.
- Own and govern critical end‑to‑end OTC processes; develop process standards, documentation, KPIs, and governance models.
- Partner with senior Customer Experience leadership to define process strategy and roadmap aligned with business goals and upcoming technology capabilities.
- Drive process harmonization and simplification, ensuring consistency across regions, markets, and functions.
- Support large‑scale transformation programs, including ERP enhancements, digital solutions, automation, and data enablement initiatives.
- Identify opportunities for operational efficiency, automation, and performance improvement using data‑driven insights.
- Collaborate with IT and Product teams on system requirements, solution design, and change management.
- Ensure compliance with operational standards, internal controls, regulatory requirements, and best‑practice methodologies.
- Champion change management and help teams adopt new processes through training, communication, and engagement.
What You Need
- Bachelor’s or Master’s degree in Supply Chain, Business Administration, Engineering, or a related field.
- 8+ years of experience in process management, supply chain operations, customer service, transformation, or a similar area.
- Proven experience leading teams and influencing stakeholders at multiple levels.
- Strong knowledge of process frameworks, such as BPM, Lean, Six Sigma, or similar methodologies.
- Demonstrated ability to operate in complex, international environments.
- Experience working with ERP systems (SAP, Oracle, or similar) and/or digital process design tools.
- Exceptional problem‑solving, analytical thinking, and communication skills.
- A passion for simplifying complexity and enabling teams to work smarter.
- Fluent English.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Manager, Business Process Expert Team (Customer Experience) in London employer: PowerToFly
Contact Detail:
PowerToFly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Business Process Expert Team (Customer Experience) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. We recommend practising common interview questions and even role-playing with a friend to boost your confidence before the big day.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, use the STAR method (Situation, Task, Action, Result) to clearly demonstrate how you've tackled challenges in the past. This will help us see your potential impact on the team!
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance at landing that position!
We think you need these skills to ace Manager, Business Process Expert Team (Customer Experience) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Manager, Business Process Expert Team. Highlight your experience in process management and any relevant methodologies like BPM or Lean. We want to see how your background aligns with our goals!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving customer experience and how you can lead our team to success. Be sure to mention specific examples of your past achievements that relate to the job.
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to highlight your leadership experience. Share stories that demonstrate how you've influenced stakeholders and fostered collaboration in previous roles. We love seeing candidates who can inspire others!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at PowerToFly
✨Know Your Processes Inside Out
Make sure you have a solid understanding of the Order-To-Cash (OTC) processes. Be ready to discuss how you've optimised these processes in the past and how you can apply your knowledge to drive process excellence in this role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and influencing stakeholders. Think about specific situations where you fostered a culture of continuous improvement and collaboration, as this will resonate well with the interviewers.
✨Be Data-Driven
Since the role involves identifying opportunities for operational efficiency using data-driven insights, come prepared with examples of how you've used data analytics to inform decision-making and improve processes in previous roles.
✨Emphasise Change Management Experience
Change management is key in this position. Be ready to discuss how you've successfully implemented new processes or systems in the past, including any training or communication strategies you used to engage teams during transitions.