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For Companies At a Glance
- Tasks: Drive customer success and ensure clients maximise value from our platform.
- Company: Join a dynamic tech company focused on customer experience.
- Benefits: Competitive salary, flexible work options, and opportunities for growth.
- Why this job: Make a real impact by helping customers achieve their goals.
- Qualifications: 3+ years in customer-facing roles and strong communication skills.
- Other info: Fast-paced environment with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
As a Customer Success Manager, Growth, you will work directly with our EMEA customers to ensure they maximize value from our platform and deliver a stellar experience by driving customer programs, at scale. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful and partner closely with internal teams to amplify the voices of the customers. This is a high-velocity role, working with many different customers at all different parts of their journey. Your goal is to ensure positive customer experiences and hit customer retention benchmarks.
What to expect?
- Monitor and guide new EMEA customers to ensure value expectations are aligned and achieved from the beginning.
- Execute customer programs, partnering with our product, sales, and marketing teams.
- Leverage tech tools to manage your day-to-day, with a high level of throughput and organization, continually optimizing the workflows for maximum effectiveness.
- Drive product adoption, customer satisfaction, and overall influence on customer health scores.
- Monitor customer usage and health scores to proactively mitigate risks within a large book of business and nurture accounts ripe for expansion.
- Partner with the Renewal team early and often to maintain a high rate of customer retention.
- Translate customer insights into actionable feedback for our product and go-to-market teams and follow up on progress and collaboration with PMs.
- Prepare to travel ~10% annually for customer onsite meetings.
What you need to be successful?
- College / University Degree is highly preferred.
- Excellent oral and written communication skills in English.
- 3+ years of experience in a customer-facing role; Customer Success Management or similar.
Customer Success Manager Growth in London employer: PowerToFly
Contact Detail:
PowerToFly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager Growth in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s culture and values. Tailor your answers to show how you align with their mission, especially around customer success and retention.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Use real examples from your past experiences where you turned customer challenges into success stories.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind for the hiring team.
We think you need these skills to ace Customer Success Manager Growth in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer-facing roles and how you've driven customer satisfaction and retention in the past. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your written skills. Keep it clear, concise, and engaging. Remember, we’re looking for someone who can effectively convey ideas and insights!
Highlight Relevant Experience: Don’t forget to mention any experience you have with tech tools or customer programs. If you've worked closely with product, sales, or marketing teams before, let us know! This will show us that you understand the collaborative nature of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at PowerToFly
✨Know Your Customers
Before the interview, research the company’s customer base and understand their needs. Be ready to discuss how you can help EMEA customers maximise value from the platform and share examples of how you've driven customer success in previous roles.
✨Showcase Your Communication Skills
As a Customer Success Manager, excellent communication is key. Prepare to demonstrate your oral and written communication skills during the interview. You might be asked to explain complex concepts simply, so practice articulating your thoughts clearly and concisely.
✨Highlight Your Technical Savvy
Familiarise yourself with the tech tools that are commonly used in customer success roles. Be prepared to discuss how you’ve leveraged technology to manage workflows and drive product adoption in past positions. This will show that you can hit the ground running.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of specific situations where you successfully mitigated risks or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
