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- Tasks: Own customer delivery and ensure exceptional service for strategic accounts.
- Company: Dynamic global company focused on customer experience and sales enablement.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer satisfaction in a fast-paced environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Join a collaborative team with diverse opportunities across multiple countries.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about owning customer delivery and ensuring exceptional service across complex, strategic accounts? Do you thrive at the intersection of operations, customer experience, and sales enablement in a fast-paced, global environment?
Acts as the delivery counterpart to the Account Manager, playing a key role in the Elite and DSC delivery model. Owns delivery for strategic Elite/DSC accounts, ensuring a consistently high customer experience. Accountable for managing and resolving customer escalations effectively. Works closely with Sales and DSC teams to enable smooth execution and alignment. Supports sales by handling operational and off-catalogue ISV activities, allowing sellers to focus on core sales efforts.
Main Responsibilities:
- Lead client onboarding and define delivery strategies, including scoping, quoting, renewals, and off-catalogue requests.
- Monitor and manage the end-to-end delivery process, ensuring accuracy, speed, and quality.
- Coordinate and support Operations Managers across multiple countries, where applicable.
- Act as the primary escalation point, driving root-cause resolution and preventing recurring issues.
- Ensure delivery SLAs are consistently met and demonstrate deep customer operational knowledge to drive satisfaction.
inside sales employer: PowerToFly
Contact Detail:
PowerToFly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land inside sales
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them you’re not just another candidate, but someone who truly understands their mission and values.
✨Tip Number 3
Practice your pitch! You need to be able to clearly articulate your experience and how it aligns with the role. We suggest rehearsing with a friend or in front of a mirror until you feel confident.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We believe it shows your enthusiasm and professionalism.
We think you need these skills to ace inside sales
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer delivery and exceptional service. In your application, share specific examples of how you've gone above and beyond to ensure a great customer experience in previous roles.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with operations, customer experience, and sales enablement. We want to see how your skills align with the responsibilities outlined in the job description.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read and understand your key achievements and skills.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at PowerToFly
✨Know Your Customer Delivery Inside Out
Make sure you understand the ins and outs of customer delivery processes. Familiarise yourself with how to manage escalations and ensure a high-quality customer experience, as this role is all about owning that delivery.
✨Showcase Your Operational Savvy
Be prepared to discuss your experience with operations and how it ties into sales enablement. Think of specific examples where you've improved processes or resolved issues, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Collaboration is Key
Highlight your teamwork skills, especially in coordinating with Sales and Operations Managers. Share instances where you've successfully worked across teams to achieve a common goal, as this role requires seamless collaboration.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling customer escalations or defining delivery strategies. Practise your responses to these scenarios so you can showcase your problem-solving skills and operational knowledge effectively.
