Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support surgeons with robotic arm applications and provide training during surgical procedures.
- Company: Join Stryker, a global leader in medical technology making healthcare better.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic work environment with opportunities to collaborate across teams.
- Why this job: Make a real difference in patient outcomes while working with cutting-edge technology.
- Qualifications: Preferably 2+ years in a sales or technical role; strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures. Provide training, ongoing in-services, and customer education to assigned account(s). Provide feedback on product design to improve performance and customer satisfaction. Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to ensure ideal placement and precision.
Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assist surgeon in preoperative implant planning, implant sizing and positioning. Provide complete reports and associated metrics to management, direct supervisor and company's regulatory department detailing case reviews, services performed and recommendations for product, documentation and methodology improvements.
Support company road-show demonstrations and 'Showsite' visits to provide potential customers with the opportunity to see the product in use and appreciate its clinical value. Train physicians and hospital personnel, including OR staff, radiology and central sterile processing on the use of the RIO System, accessories, disposables and implants. Provide prompt and accurate complaint reports per the requirements of Mako’s quality system. Solve product problems for customers in an expeditious manner. Provide case coverage at unassigned accounts.
Support the development and execution of the sales plan as well as grow the utilization of the RIO system by increasing volume with current and potential surgeons. Actively sell the clinical benefits of the products, and build strong, positive relationships with key surgeons and OR staff at targeted accounts. Collaborate with Sales Representatives and Marketing to increase public awareness. Obtain purchase orders for products consumed during surgical procedures and maintain and track consigned inventories of the company's products. Partner with other cross-functional teams in selling the clinical benefits of the company’s products, drive continuous account growth and case volume.
Qualifications:
- Prefer 2+ years’ experience in a sales and/or technical environment (medical, pharmaceutical or healthcare industry)
- Demonstrated knowledge of customer service principles and processes
- Demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance)
- Demonstrated problem solving and interpersonal communication skills
- Demonstrated ability to analyze and comprehend written specifications and to assist customers with product selections that will comply with those specifications
- Demonstrated detail orientation
- High School diploma. Prefer Bachelor’s Degree in business or a related technical field of study.
- Demonstrated ability to apply office technology (e.g., ERP systems and Microsoft Access, Excel and Word)
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Product Support Specialist in Hampshire employer: PowerToFly
Contact Detail:
PowerToFly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist in Hampshire
✨Tip Number 1
Network like a pro! Reach out to professionals in the medical and healthcare industry, especially those who work with robotic systems. Attend industry events or webinars to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in product support and training. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your responses, especially around technical support scenarios. This will help you feel more confident when discussing your experience during real interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Product Support Specialist in Hampshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Support Specialist role. Highlight any relevant experience in clinical support, training, or customer service that aligns with what we’re looking for.
Showcase Your Skills: Don’t forget to showcase your problem-solving and interpersonal communication skills. We want to see how you can connect with surgeons and OR staff, so give us examples of how you've done this in the past.
Be Specific in Your Cover Letter: In your cover letter, be specific about why you’re interested in working with us at StudySmarter. Mention any experience you have with robotic systems or surgical procedures to make your application stand out.
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at PowerToFly
✨Know Your Products Inside Out
Make sure you have a solid understanding of the company's robotic arm applications and associated equipment. Familiarise yourself with how these products work, their benefits, and any recent innovations. This will help you answer technical questions confidently and demonstrate your genuine interest in the role.
✨Practice Your Communication Skills
As a Product Support Specialist, you'll need to communicate effectively with surgeons and OR staff. Practice explaining complex concepts in simple terms. You might even want to role-play scenarios where you provide training or support, so you feel comfortable during the interview.
✨Showcase Your Problem-Solving Abilities
Prepare examples from your past experience where you've successfully solved customer issues or improved processes. Highlight your analytical skills and how you can apply them to enhance customer satisfaction and product performance in this role.
✨Demonstrate Team Collaboration
This position requires working closely with sales representatives and cross-functional teams. Be ready to discuss how you've collaborated with others in previous roles, and share specific instances where teamwork led to successful outcomes. This will show that you're a team player who can contribute to the company's goals.