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For Companies At a Glance
- Tasks: Maintain and repair cutting-edge medical technology while ensuring top-notch service quality.
- Company: Join Stryker, a global leader in medical technologies making healthcare better.
- Benefits: Competitive salary, travel opportunities, and professional development in a dynamic environment.
- Why this job: Make a real impact on patient care while working with innovative medical products.
- Qualifications: Degree in engineering or related field, with experience in medical electronics preferred.
- Other info: Engage with key stakeholders and enjoy varied work environments, from hospitals to workshops.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Field Service Engineer - Permanent contract West London & Surrounding Counties
What we want:
- Someone who is self-motivated, independent, adaptable and organised
- Someone who values relationships and contributing to a team culture
- Someone that prioritises the quality standard of their work
What you will do:
- Maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications.
- Deliver technical assistance and documentation to internal and external customers.
Accountability:
- Repair and check electronic / mechanical Stryker products
- Do annual check and calibration according to MDR on customer site
- Fulfill Service contracts with planned maintenances
- Installation of Stryker systems on customer site (e.g. Integrated OR)
- Software & Hardware Upgrades
- Delivery of technical Training to internal & external
Reporting:
- Efficient and thorough documentation of service activities for internal and external reference
- Scheduling of Customer visits in cooperation with Customer service
- Ensure traceability of all field based Stryker products through reporting tools
- Attend team meetings, deliver presentations to encourage team development
Sales Support:
- Give technical support to Product Managers and sales staff
- Give technical support to Customers and Sales Department
- Give IT support on certain instruments
- Escalate opportunities and issues appropriately
Head office support:
- Ensure excellent follow-up on all customer initiated issues
- Ensure service provided is invoiced if not under warranty
Working conditions:
- Work will take place in a varied range of scenarios including the workshop, hospitals, and theatres
- Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff
- Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.
Job Dimensions:
- Responding to Service Complaints as defined
- Turn around time for repairs
- Profitability of the field service business
- Individual objectives as defined annually
What you need:
- Degree in engineering medical electronics and camera technology or equivalent, at least one of the following: Electrical / Electronic / Telecommunications / Mechanical / Software Technology Subjects
- Fluency in both spoken and written (technical and medical) English
- Adequate IT-knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)
- Good skills in local language
Experience:
- Preferred 3 years experience in medical electronics, combined with good mechanical skills
- Minimum 2 years experience in a field service environment
- IT experience on administrative and technical level
Competencies (skills, knowledge, requirements):
- Service minded
- Organised
- Independent
- Quality confident
- Persistent
- Good perception
- Polite
- Accurate
- Positive
- Loyal
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Field Service Engineer West London & Surrounding Counties employer: PowerToFly
Contact Detail:
PowerToFly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer West London & Surrounding Counties
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical electronics field and let them know you're on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get ready for those interviews! Research Stryker and their products thoroughly, so you can show off your knowledge during the interview. Prepare some questions that demonstrate your interest in their work culture and how you can contribute to the team.
✨Tip Number 3
Showcase your skills! Bring along examples of your past work or projects that highlight your technical expertise and problem-solving abilities. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Stryker team and ready to make an impact in the field.
We think you need these skills to ace Field Service Engineer West London & Surrounding Counties
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Service Engineer role. Highlight your technical expertise in medical electronics and any relevant field service experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for the role and how you value teamwork and quality standards. Let us know why you’re the perfect fit for our team at Stryker.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and adapt to different situations, just like the ones you'll face as a Field Service Engineer.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at PowerToFly
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to medical electronics and Stryker's products. Be ready to discuss your experience with repairs, maintenance, and installations. This will show that you're not just familiar with the theory but can apply it practically.
✨Showcase Your People Skills
As a Field Service Engineer, you'll be interacting with various stakeholders. Prepare examples of how you've built relationships in previous roles. Highlight your ability to communicate effectively with theatre staff and managers, as this is crucial for success in the role.
✨Demonstrate Your Organisational Skills
Since the job requires scheduling customer visits and managing service contracts, come prepared with examples of how you've successfully organised your workload in the past. Discuss any tools or methods you use to stay on top of tasks and ensure quality service.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling service complaints or technical issues on-site. Think through how you would approach these scenarios, focusing on your problem-solving skills and customer service mindset.
