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For Companies At a Glance
- Tasks: Maintain and repair cutting-edge medical technology while ensuring top-notch service quality.
- Company: Join Stryker, a global leader in medical technologies making healthcare better.
- Benefits: Competitive salary, travel opportunities, and professional development in a dynamic environment.
- Why this job: Make a real impact on patient care with innovative medical solutions.
- Qualifications: Degree in engineering or related field; experience in medical electronics preferred.
- Other info: Engage with key stakeholders and enjoy varied work environments, from hospitals to workshops.
The predicted salary is between 36000 - 60000 £ per year.
Field Service Engineer - Permanent contract
North East England (Middlesborough, North Allerton, Darlington)
What we want
- Someone who is self-motivated, independent, adaptable and organised
- Someone who values relationships and contributing to a team culture
- Someone that prioritises the quality standard of their work
What you will do
- Maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications.
- Deliver technical assistance and documentation to internal and external customers.
Accountability
- Repair and check electronic/mechanical Stryker products
- Do annual check and calibration according to MDR on customer site
- Fulfil Service contracts with planned maintenances
- Installation of Stryker systems on customer site (e.g. Integrated OR)
- Software & Hardware Upgrades
- Delivery of technical Training to internal & external
Reporting
- Efficient and thorough documentation of service activities for internal and external reference
- Scheduling of Customer visits in cooperation with Customer service
- Ensure traceability of all field-based Stryker products through reporting tools
- Attend team meetings, deliver presentations to encourage team development
Sales Support
- Give technical support to Product Managers and sales staff
- Give technical support to Customers and Sales Department
- Give IT support on certain instruments
- Escalate opportunities and issues appropriately
Head office support
- Ensure excellent follow-up on all customer initiated issues
- Ensure service provided is invoiced if not under warranty
Working conditions
- Work will take place in a varied range of scenarios including the workshop, hospitals, and theatres
- Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff
- Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.
Job Dimensions
- Responding to Service Complaints as defined
- Turn around time for repairs
- Profitability of the field service business
- Individual objectives as defined annually
What you need
- Degree in engineering medical electronics and camera technology or equivalent, at least one of the following: Electrical / Electronic / Telecommunications / Mechanical / Software Technology Subjects
- Fluency in both spoken and written (technical and medical) English
- Adequate IT knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook)
- Good skills in local language
Experience
- Preferred 3 years experience in medical electronics, combined with good mechanical skills
- Minimum 2 years experience in a field service environment
- IT experience on administrative and technical level
Competencies (skills, knowledge, requirements)
- Service minded
- Organised
- Independent
- Quality confident
- Persistent
- Good perception
- Polite
- Accurate
- Positive
- Loyal
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Field Service Engineer - North East, England employer: PowerToFly
Contact Detail:
PowerToFly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - North East, England
✨Network Like a Pro
Get out there and connect with people in the industry! Attend local events, join online forums, or even reach out to current Field Service Engineers on LinkedIn. Building relationships can open doors that a CV just can't.
✨Show Off Your Skills
When you get the chance for an interview, don’t just talk about your experience—demonstrate it! Bring examples of your work, like reports or documentation, to show how you’ve tackled challenges in the past. We want to see your problem-solving skills in action!
✨Tailor Your Approach
Every company is different, so make sure you tailor your pitch to Stryker’s values and needs. Highlight your adaptability and service-minded attitude, and explain how you can contribute to their team culture. We love seeing candidates who align with our mission!
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest job openings and updates there, making it easier for us to connect with you.
We think you need these skills to ace Field Service Engineer - North East, England
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Field Service Engineer role shine through. We want to see how much you care about making healthcare better and how your skills align with our mission.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in medical electronics and field service. We love seeing how your background fits with what we do at Stryker, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Use bullet points if it helps!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at PowerToFly
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to medical electronics and Stryker's products. Be ready to discuss your experience with repairs, maintenance, and installations, as well as any relevant software and hardware upgrades you've handled.
✨Showcase Your People Skills
Since this role involves engaging with various stakeholders, be prepared to demonstrate your ability to build relationships. Share examples of how you've successfully collaborated with teams or provided excellent customer service in the past.
✨Be Organised and Adaptable
Field Service Engineers need to juggle multiple tasks and adapt to different environments. Highlight your organisational skills and give examples of how you've managed your time effectively while maintaining high-quality standards in your work.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of specific situations where you've had to troubleshoot issues or handle service complaints, and be ready to explain your thought process and the outcomes.
