Head of Service Delivery, EMEA in England

As one of the world’s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you’re looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.

Benefits

• Company-provided healthcare
• A competitive annual leave allowance
• Flexible working options, including hybrid working arrangements
• Generous pension provisions
• Income protection
• Health and wellness benefits
• Volunteering days
• Enhanced parental leave
• Life insurance

Role

The Regional Head of Service Delivery drives exceptional, efficient service delivery across the region by aligning business needs with operational execution. This leader oversees a high‑performing team, establishes scalable processes, and champions a superior client experience. As a key contributor to Invesco’s regional strategy, the role shapes the IDS (Investment and Distribution Services) vision and ensures strong partnership and leadership across all EMEA businesses.

Key Responsibilities

• Leads the IDS EMEA regional team in the delivery of service commitments
• Responsible for regional performance of operations and service delivery, including regulatory reporting
• Works with investment and distribution teams to understand the scope of services, capacity and capabilities needed, roles and responsibilities, timelines, etc.
• Understands, communicates, resolves, and/or escalates regional business issues
• Collaborates across teams to deliver on service delivery commitments
• Advocates for the needs of the business across IDS and Tech and Ops, removing obstacles to progress
• Acts as a single point of contact for the regional investment and distribution teams
• Enlivens IDS teams in the region by encouraging staff to leverage the full range of their talents, focusing on developmental experiences to broaden capabilities
• Leverages the firm’s global footprint while working closely with global functional team leaders to provide matrix support to Investment Services teams in the region
• Serves as a thought leader who creates an innovative work environment that raises the bar on how the organisation meets business needs
• Identifies and manages multiple change opportunities to measurably improve the quality of investment services for Invesco’s clients and internal organisation
• Defines and monitors appropriate metrics to measure progress
• Represents the Investment Services organisation to the EMEA executive management, relevant boards, and local regulators as required
• As a member of the IDS Leadership Team, helps set global strategy, regional strategy, and acts as the conduit between EMEA business priorities and the global operations team
• Practises effective risk and control management for in‑scope responsibilities

What you can bring

• Extensive experience in the financial services and asset management industry; ideally with substantial experience at a senior leadership level
• Clear and deep understanding of the organisation’s operations across functions, client types, investment products, etc.
• Deep knowledge of the asset management industry
• Regulatory expertise, ensuring proper strategies and execution against regulatory requirements are met
• Strong understanding of relevant EMEA‑focused regulations (including CASS and IMR), with experience implementing, monitoring, and reporting for these regulations
• Stays up to date on industry, market, and regulatory changes – seeing through the implementation of associated change
• Exceptional leadership skills to motivate, coach/mentor and lead a team effectively
• Team‑player who takes on tasks to help colleagues and offers guidance to other staff members
• Experience creating and executing effective change management, leading others through change
• Analytical skills with the ability to ingest and interpret information from numerous sources, articulating the needs of the business
• Ability to make timely, data‑driven decisions that may not be completely informed
• Aptitude to understand the broad range of services provided and required by Invesco and provide solutions for effective delivery
• Exceptional interpersonal skills, enabling clear communication with the team and excellent customer service
• Influence, respect, and ability to navigate barriers within the organisation
• Broad yet structured thinking, focusing on both client experience and financials
• Good listener, solutions‑oriented, and able to get along well with others
• Strategic thinking and ability to translate strategy into execution
• Open‑minded, flexible, and willing to listen for other people’s opinions

Disability Confident Scheme

Applicants who opt in to the Disability Confident Scheme and meet the criteria for the role will be offered an interview. We are committed to providing an inclusive recruitment process for all candidates who make an application. By opting‑in to this scheme, applicants will be disclosing that they have a disability solely for the purpose of the Disability Confident Scheme. The Disability Confident Scheme only guarantees an interview – it does not automatically mean that applicants interviewed will gain employment with Invesco at that time. To apply through the Disability Confident Scheme, you’ll need to first ensure you have applied for the role via our external careers page. Following this, you’ll need to email us at confirming your wish to opt‑in, alongside your contact details and the title of the role you wish to apply for.

Workplace Model

Pursuant to Invesco’s Workplace Policy, employees are expected to comply with the firm’s most current workplace model, which as of October 1, 2025, includes spending at least four full days each week working in an Invesco office. This reflects our belief that spending time together in the office helps us build stronger relationships, collaborate more easily, and support each other’s growth and development.

If this sounds like you, we’d love to hear from you! We want all of our candidates to shine during the application and selection process, so if you need any adjustments to be made, please send an e‑mail to. Please include your name, the job you are interested in, and the type of adjustment you need (for example; breaks during your interview, remote interviews, additional time for assessments or other required adjustments).

We promote a working environment that welcomes everyone and creates inclusive teams, celebrates difference and encourages everyone to be themselves at work.

Our commitment to the community and environmental, social and governance investing: We partner with charitable organisations globally to make an impact in the communities where we live and work. Our people are encouraged to support the charities they feel most passionate about. We are also committed to environmental, social and governance (ESG) investing. We serve our clients in this space as a trusted partner both on specific responsible investment product strategies as well as part of our commitment to deliver a superior investment experience.

Recruitment Agencies: Invesco has an in‑house recruitment team, which focuses on sourcing great candidates directly. Invesco will not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact hiring managers directly.

Regulatory: This position may fall in‑scope of one or multiple regimes/directives.