Field Service Engineer - South Wales in England

Permanent contract in South Wales (Cardiff, Newport).

Who we want:

• Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What you will do:

• Maintain professional and profitable repair and preventive maintenance service business on Stryker’s products while ensuring compliance with the quality system and manufacturer specifications.
• Deliver technical assistance and documentation to internal and external customers.

Accountability – Time rate in %:

• Service Responsibility – 60%
• Repair and check electronic/mechanical Stryker products.
• Do annual check and calibration according to MDR on customer site.
• Fulfill Service contracts with planned maintenances.
• Installation of Stryker systems on customer site (e.g. Integrated OR).
• Software & Hardware Upgrades.
• Delivery of technical Training to internal & external.

Reporting – 25%:

• Efficient and thorough documentation of service activities for internal and external reference.
• Scheduling of Customer visits in cooperation with Customer service.
• Ensure traceability of all field-based Stryker products through reporting tools.
• Attend team meetings, deliver presentations to encourage team development.

Sales Support – 10%:

• Give technical support to Product Managers and sales staff.
• Give technical support to Customers and Sales Department.
• Give IT support on certain instruments.
• Escalate opportunities and issues appropriately.

Head Office Support – 5%:

• Ensure excellent follow-up on all customer initiated issues.
• Ensure service provided is invoiced if not under warranty.

Working Conditions:

• Work will take place in a varied range of scenarios including the workshop, hospitals, and theatres.
• Field Service Engineers will be expected to engage with key customers and stakeholders including Theatre Staff, EBME Staff and Managers, CSSD Staff, Procurement and Purchasing Staff.
• Travel will be a regular occurrence within the defined region, in which case accommodation will be provided or arranged to the standard level within Stryker travel policy.

Job Dimensions:

• Responding to Service Complaints as defined.
• Turn around time for repairs.
• Profitability of the field service business.
• Individual objectives as defined annually.

What you need:

• Degree in engineering medical electronics and camera technology or equivalent, at least one of the following: Electrical / Electronic / Telecommunications / Mechanical / Software / Medical Physics / Technology Subjects.
• Fluency in both spoken and written (technical and medical) English.
• Adequate IT knowledge (Microsoft Office, Lotus Notes, MFG/Pro, PS3, Outlook).
• Good skills in local language.

Experience:

• Minimum 3 years experience in medical electronics, combined with good mechanical skills.
• Minimum 2 years experience in the hospital environment and health care work.
• IT experience on administrative and technical level.

Competencies (skills, knowledge, requirements):

• Service minded.
• Quality confident.
• Persistent.
• Good perception.
• Polite.
• Accurate.
• Positive.
• Loyal.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.