At a Glance
- Tasks: Support surgeons with robotic arm applications and provide training during surgical procedures.
- Company: Leading medical technology company focused on innovative surgical solutions.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to collaborate across teams and grow your career.
- Why this job: Make a real difference in surgeries while working with cutting-edge technology.
- Qualifications: 2+ years in sales or technical roles, strong customer service skills required.
The predicted salary is between 35000 - 45000 £ per year.
Provide clinical product support to all end users and provide on-site guidance and assistance during surgical procedures. Provide training, ongoing in-services, and customer education to assigned account(s). Provide feedback on product design to improve performance and customer satisfaction.
Provide surgeons and operating room staff with training and Clinical/Technical support in the operation of the company's robotic arm applications, associated equipment and instruments to ensure ideal placement and precision. Use proprietary software to prepare pre-operative CT scans for use in conjunction with the company's RIO/ Robotic Arm Interactive Orthopedic System, assist surgeon in preoperative implant planning, implant sizing and positioning.
Provide complete reports and associated metrics to management, direct supervisor and company's regulatory department detailing case reviews, services performed and recommendations for product, documentation and methodology improvements. Maintain and control local MAKO consigned equipment, instrument, implant and disposables inventories, process sales orders and provide forecast input to District Sales Manager.
Support company road-show demonstrations and ‘Showsite’ visits to provide potential customers with the opportunity to see product in use and appreciation of clinical value. Train physicians and hospital personnel, including OR staff, radiology and central sterile processing on the use of the RIO System, accessories, disposables and implants. Provide prompt and accurate complaint reports per the requirements of Mako’s quality system. Solve product problems for customers in an expeditious manner. Provide case coverage at unassigned accounts.
Support the development and execution of the sales plan as well as grow the utilization of the RIO system by increasing volume with current and potential surgeons. Actively sell the clinical benefits of the products, and build strong, positive relationships with key surgeons and OR staff at targeted accounts. Collaborate with Sales Representatives and Marketing to increase public awareness. Obtain purchase orders for products consumed during surgical procedures and maintain and track consigned inventories of the company's products. Partner with other cross‑functional teams in selling the clinical benefits of the company’s products, drive continuous account growth and case volume.
Qualifications
- Prefer 2+ years’ experience in a sales and/or technical environment (medical, pharmaceutical or healthcare industry).
- Demonstrated knowledge of customer service principles and processes.
- Demonstrated knowledge of business administrative and clerical procedures and systems (e.g., word processing, file management and record maintenance).
- Demonstrated problem‑solving and interpersonal communication skills.
- Demonstrated ability to analyze and comprehend written specifications and to assist customers with product selections that will comply with those specifications.
- Demonstrated detail orientation.
- High School diploma; prefer Bachelor’s Degree in business or a related technical field of study.
- Demonstrated ability to apply office technology (e.g., ERP systems and Microsoft Access, Excel and Word).
Product Support Specialist in Eastbourne employer: PowerToFly
As a Product Support Specialist, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and innovation, offering comprehensive training and ongoing education to ensure you excel in your role while making a meaningful impact in the healthcare sector. Located in a vibrant area, we provide unique opportunities to engage with leading surgeons and operating room staff, enhancing your professional network and career trajectory.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist in Eastbourne
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like PowerToFly.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at PowerToFly.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like PowerToFly, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Product Support Specialist in Eastbourne
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at PowerToFly.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at PowerToFly.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to PowerToFly. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at PowerToFly. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at PowerToFly
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research PowerToFly’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
