Director, Global Cash Concentration and Liquidity Controls & Regulatory Management Manager, Services

The Global Cash Concentration and Liquidity (GCCL) Controls & Regulatory Management (CRM) Manager, Director reports to the Liquidity Management Services (LMS) and Core Accounts Global CRM Head. This role is responsible for the end-to-end risk management on the GCCL Product. This role also works closely with the LMS team and the Global COO to implement the risk and control framework and policies, and partners with functions that cover Information Security, Continuity of Business, Fraud, Data, Compliance, AML, and Records Management, along with the Operations and Technology teams in order to stay abreast of risks and issues that relate to the business, perform analysis and trending and to escalate risk as appropriate.

What you’ll do:

• Manage teams to identify, assess, elevate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc.), including material, emerging and concentration risks in accordance with enterprise Policies and the review of Key Indicators to monitor risk exposures.
• Review and provide governance over the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.
• Review and challenge the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution.
• Assist in the lead of governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e., Risk & Control Self-Assessment) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes.
• Oversee the timeliness, accuracy, and completeness of the MCA through controls prior to the execution of a process (QC) and assure adherence to the MCA Standard through controls after the execution of a process (QA).
• Manage and report on the identification of issue root cause, partnering with control and process owners to recommend holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in accordance with Issue Management and Escalation Policies.
• Oversee the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist.
• Provide governance over Operational and Compliance Risk in accordance with established Policy requirements.
• Oversee the process to identify, assess, record and respond to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements.
• Manage and report on Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable).
• Assure the risks associated with New Activities and changes to the Business are well understood and adequately controlled (if applicable).
• Support Third Party engagement, due diligence, and on‑going management processes.
• Coordination of Audits and Exams ensuring appropriate preparation, pre‑review assessments and post‑review remediation.
• Management of business risk/controls metrics and execution of executive reporting.
• Oversee that risk and control responsibilities and accountabilities are embedded within First Line of Defence, including providing training and leading by example.
• Manage the implementation of standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.
• Apply knowledge of the business, products, or services to identify and implement control points and processes throughout the business.

What we’ll need from you:

• Significant risk and controls experience, including broad managerial experience.
• Risk management experience preferably within a Front Office environment.
• Excellent communication skills are required to negotiate internally, often at a senior level and some external communication may be necessary.
• Experience managing teams with broad accountability in a complex environment.
• Ability to work effectively in a cross‑functional organization.
• Ability to balance strategic priorities with tactical actions.
• Proven track record and accountability in making quick decisions that have an immediate impact on business financials.
• Global leadership skills, including ability to work effectively, and drive results, through others in other locations, building rapport and influence irrespective of reporting lines.
• Self‑starter who can work independently and has ability to multi‑task and manage concurrent projects.
• Risk‑based thinking, ability to critically challenge and application of an analytical mindset.
• Bachelor’s/University degree, master’s degree preferred.

What we can offer you:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
• A discretionary annual performance‑related bonus.
• Private medical insurance packages to suit your personal circumstances.
• Employee Assistance Program.
• Pension Plan.
• Paid Parental Leave.
• Special discounts for employees, family, and friends.
• Access to an array of learning and development resources.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best‑in‑class benefits they need to be well, live well and save well. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.