At a Glance
- Tasks: Manage the delivery of non-subscription commercial commitments from start to finish.
- Company: Join Reuters, a leading intelligence platform in the insurance industry.
- Benefits: Enjoy flexible work arrangements, competitive benefits, and career development opportunities.
- Other info: Be part of a diverse culture that values inclusion and social impact.
- Why this job: Make a real impact by ensuring client success and delivering high-quality campaigns.
- Qualifications: Experience in delivery management and strong organisational skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
The Customer Success Manager owns the end‑to‑end delivery of The Insurer’s non‑subscription commercial commitments — from contract signature through to post‑campaign reporting and final client communication. This hybrid role blends delivery management with client‑facing reporting and has been purpose‑built around The Insurer’s non‑subscription commercial model.
The Insurer, now part of Reuters Professional, is the leading intelligence platform for the global insurance and reinsurance industry. We inform and connect senior decision‑makers across carriers, reinsurers, brokers and service providers through authoritative journalism, in‑depth analysis, data and bespoke industry coverage. Alongside our premium subscription products, we deliver a fast‑growing portfolio of non‑subscription commercial offerings, including digital advertising and sponsored content, flagship industry roundtables, Reinsurance Month print packages, Insurer TV interview sponsorships and tailored commercial partnerships.
Sitting at the intersection of sales execution and client experience, this role is the first to pick up a signed contract and the last point of contact when a campaign concludes. Acting as the single, accountable owner across the full delivery lifecycle, you will ensure that every commercial activation is properly tracked, coordinated, fulfilled on time and reported back with accuracy and confidence. Until now, non‑subscription commercial delivery at The Insurer has been managed informally; this role formalises the process and defines how non‑subscription commercial delivery operates going forward.
About the Role
- Own the end‑to‑end delivery of all non‑subscription commercial commitments from contract signature through to campaign completion.
- Act as the single operational point of contact for clients during delivery, proactively managing milestones, risks and expectations.
- Coordinate cross‑functionally with sales, events, content, marketing, AdOps and Reuters support teams to ensure on‑time, in‑spec fulfilment across all activation types.
- Manage delivery execution across digital advertising, sponsored content, live roundtables, print dailies and Insurer TV.
- Oversee complex event and print logistics, including sponsored roundtables and Reinsurance Month print dailies, managing timelines, vendors and on‑site requirements.
- Own the end‑of‑campaign reporting process, producing clear, accurate, client‑ready reports with insight and narrative, not just data.
- Maintain central trackers, calendars and documentation covering contracts, delivery milestones and reporting deadlines.
- Build and formalise processes and operating procedures, identifying gaps and driving improvements to the sales‑to‑delivery and reporting workflow.
About You
- Demonstrable experience in a delivery management, commercial operations, or campaign execution role — ideally within B2B media, events, or publishing.
- A track record of managing multiple concurrent deliverables simultaneously, keeping delivery on schedule and stakeholders informed throughout.
- Experience producing clear, professional post‑campaign or post‑event delivery reports for commercial clients.
- Strong organisational skills and high attention to detail — you are the person who builds the tracker, maintains it, and actually uses it.
- Confidence coordinating across internal teams (sales, editorial, events, ops) to drive delivery without direct authority.
- An ability to translate data into narrative: you understand that a delivery report is not just a record of what happened, it's a case for renewal.
- Familiarity with the insurance or financial services industry is an advantage, but not a requirement — what matters more is the ability to learn a specialist market quickly.
- A hands‑on, process‑building mindset — the right person will help construct the operational framework as well as run it.
What’s in it For You?
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role).
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more.
- Social Impact: Make an impact in your community with our Social Impact Institute.
- Making a Real‑World Impact: We help our customers pursue justice, truth, and transparency.
Equal Employment Opportunity: As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals.
Customer Success Manager - The Insurer employer: PowerToFly
At Reuters, we pride ourselves on being an exceptional employer, offering a hybrid work model that promotes flexibility and work-life balance. Our commitment to employee growth is evident through our continuous learning culture and comprehensive benefits, including mental health support and generous vacation policies. Join us in a dynamic environment where your contributions make a real-world impact in the insurance and reinsurance industry, all while being part of a globally recognised team that values inclusion and belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - The Insurer
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and media sectors. A friendly chat can lead to insider info about job openings or even a referral. Don’t be shy; we all love a good catch-up!
✨Tip Number 2
Prepare for interviews by researching The Insurer and its offerings. Understand their non-subscription commercial model inside out. We want you to show that you’re not just another candidate, but someone who gets what they do and how you can contribute.
✨Tip Number 3
Practice your delivery skills! As a Customer Success Manager, you’ll need to communicate clearly and confidently. Try mock interviews with friends or use online platforms to refine your pitch. Remember, it’s all about making a great impression!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at The Insurer. Let’s make this happen together!
We think you need these skills to ace Customer Success Manager - The Insurer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in delivery management and client-facing roles, as this is key for us at The Insurer.
Showcase Your Organisational Skills:We love a candidate who can keep things on track! Use examples from your past roles to demonstrate how you've managed multiple projects simultaneously and kept stakeholders informed throughout the process.
Be Data Savvy:Remember, it’s not just about the numbers! When discussing your experience, show us how you’ve turned data into compelling narratives in your reports. This will resonate well with our focus on insightful client communication.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at PowerToFly
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Success Manager role. Familiarise yourself with The Insurer’s non-subscription commercial commitments and how they operate. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, be prepared to discuss specific examples of how you've managed multiple projects simultaneously. Highlight any tools or methods you use to keep track of deliverables and deadlines.
✨Prepare for Cross-Functional Coordination
The job involves working with various teams like sales, events, and marketing. Think of instances where you've successfully collaborated across departments. Be ready to explain how you navigated challenges and ensured smooth communication.
✨Translate Data into Insightful Narratives
As a Customer Success Manager, you'll need to produce clear reports that tell a story. Prepare to discuss how you've turned data into actionable insights in past roles. Bring examples of reports you've created that not only presented data but also provided context and recommendations.
