Associate Product Support Specialist, Upper Extremities - Midlands in Coventry

Why join Stryker? Do you want to work for one of the world’s leading medical device organisations? Our aim is to make a difference to patients’ lives every day, delivering innovative products and technology to make healthcare better. We are committed to advancing healthcare.

This is a fantastic opportunity to join one of Stryker’s fastest growing divisions and the number 1 shoulder company in the UK. In this role, you will develop the skills and certifications necessary to optimally perform in this technical and clinical role. Gain hands‑on training and experience on the use of Stryker’s Upper Extremity portfolio including Blueprint planning and Tornier shoulder solutions to ensure successful surgical outcomes.

Provide clinical product support to all end users and on‑site guidance and assistance during surgical procedures. Resolve technical product and service issues as needed, and provide training, ongoing in‑services, and customer education to assigned accounts. With the guidance of the Regional Sales Manager and the Territory Sales Managers, you will be responsible for working in collaboration with the field sales function to cover and support cases, as well as other related activities that contribute to the positive growth of the business across the designated region.

Key responsibilities:

• Completing all required training on an ongoing and timely basis and develop an understanding of all basic procedures.
• Build knowledge of Stryker implants, instrumentation and applicable clinical benefits.
• Learn proprietary software to prepare pre-operative CT scans and assist surgeons in pre-operative implant planning, implant sizing and positioning.
• Observe and apply practices used to train and guide surgeons and hospital staff.
• Shadow and assist in day-to-day coordination of accounts and necessary tasks to support scheduled upper extremity procedures.
• Deliver excellent customer service and foster positive, trusting relationships with surgeons and hospital staff.
• Learn and complete all necessary account administration duties (e.g. PER process - Product Experience Report, RMA process - Return Material Authorization, case billing and closure).
• Provide prompt and accurate complaint reports per quality and compliance system requirements.
• Assist in product demonstrations and lab logistics to service sales, marketing and potential customers.
• Build collaborative relationships with internal sales team members to achieve business objectives.

What you need:

• Experience of working in theatre would be beneficial.
• Tech savvy and minded.
• A driven attitude, people focus and plenty of charisma.
• Computer skills, MS Office.
• Confident presentation skills.
• An interest in anatomy and physiology.
• Demonstrated high achiever who loves to learn and take on challenges.
• A background that demonstrates an ability to engage with others, influence, motivate and work hard.
• A valid UK drivers license.

What do we offer in return?

• Ability to discover your strengths, follow your passion and own your own career.
• In‑house product training program.
• Quality products that improve the lives of customers and patients.
• A winning team driven to achieve our mission and deliver remarkable results.
• Coworkers committed to achieving more and winning the right way.
• Our benefits include bonuses; commissions; healthcare; family and parenting leaves; wellness programs; onsite gyms and restaurants; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.
• In line with the requirements of the role, you will also receive a mobile phone, iPad, laptop, and company car or car allowance.

Who are we? Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries around the world.