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- Tasks: Provide operational support for telematics systems and assist with IT tasks.
- Company: Join a supportive company focused on development and rewards.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work environment.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Strong problem-solving skills and a passion for technology.
- Other info: Dynamic role with opportunities to learn and grow in a tech-driven environment.
The predicted salary is between 30000 - 42000 £ per year.
BE SUPPORTED. BE DEVELOPED. BE REWARDED.
The Role:
To provide operational support across telematics systems and general IT tasks, ensuring smooth service delivery for customers and internal teams. This role will support the Product Support Manager by handling telematics activities, investigating and resolving issues, coordinating installations, assisting with IT support tasks, and supporting sales administration.
Main Responsibilities:
- Telematics Support
- Administer telematics platforms, including basic configuration.
- Investigate and resolve tickets related to tracker or data issues.
- Coordinate tracker installations based on customer requests.
- Assist with configuration and setup during large-scale rollout projects.
- Liaise with the external data team for advanced configuration or troubleshooting needs.
- Respond to customer enquiries relating to system access, data issues, and website functionality.
- Perform daily checks on data integrity and overall system health to proactively identify and address issues.
- Carry out routine operational tasks, including adding or removing machines across systems and maintaining accurate data records.
To act as a key point of contact with the customer to support them throughout the full onboarding process, including initial setup.
Product Support Specialist in Bristol employer: Powerscreen of Washington, Inc.
Contact Detail:
Powerscreen of Washington, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Specialist in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their telematics systems and IT support needs. This will help us show that you're not just another candidate, but someone who genuinely cares about the position.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves investigating and resolving issues, be ready to showcase how you tackle challenges. We recommend using real-life examples to demonstrate your thought process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in being part of our team. Don’t miss out!
We think you need these skills to ace Product Support Specialist in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Support Specialist role. Highlight any relevant experience with telematics systems or IT support tasks, and don’t forget to showcase your problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with our needs. Be genuine and let your personality come through.
Showcase Your Communication Skills: As a Product Support Specialist, communication is key. In your application, demonstrate your ability to convey complex information clearly and concisely. This will show us you can effectively liaise with customers and internal teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Powerscreen of Washington, Inc.
✨Know Your Tech
Familiarise yourself with telematics systems and basic IT support tasks. Brush up on common issues and solutions related to data integrity and system access, as this will show your potential employer that you’re ready to hit the ground running.
✨Showcase Problem-Solving Skills
Prepare examples of how you've investigated and resolved technical issues in the past. Be ready to discuss specific scenarios where you coordinated installations or handled customer enquiries effectively, demonstrating your ability to think on your feet.
✨Understand the Role
Dive deep into the job description and understand the main responsibilities. Be prepared to discuss how your previous experiences align with supporting the Product Support Manager and liaising with external teams for troubleshooting needs.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s telematics platforms and their approach to customer support. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
