Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support club management and ensure outstanding customer service while driving sales.
- Company: Join Powerleague, a vibrant community focused on sports and customer satisfaction.
- Benefits: Enjoy flexible working hours and the chance to develop your leadership skills.
- Why this job: Be part of a dynamic team that values customer experience and personal growth.
- Qualifications: Customer-focused, enthusiastic, with strong communication and problem-solving skills.
- Other info: Ideal for those looking to gain management experience in a fun environment.
The predicted salary is between 24000 - 36000 £ per year.
Looking for something different? Our transfer window is open. Duty Managers wanted at Powerleague.
Role Purpose
To support the overall management of the club and to take full responsibility in the absence of the Club Manager (CM) and Assistant Manager (AM). To ensure high standards are met in all operational areas of the club, whilst also delivering outstanding customer service to all our visitors. Ensure all enquiries and bookings are managed, resulting in sales, increased revenues and repeat business where possible.
The Essence of the Role
Responsibilities include but are not limited to:
- Operations: Support CM and AM in the management of the club, taking full responsibility in their absence.
- Maintain knowledge of all promotional activities, across all products to support with sales generation.
- Work with the team to drive growth of the club to meet quarterly targets.
- Provide correct and up to date information to customer enquiries, encouraging sales when possible.
- Assist in administration and control of cash handling.
- Demonstrate flexibility to work across multiple functions in accordance with the needs of the business.
- Undertake administrative tasks providing handover as required to the management team.
- Manage requests from our support office team, providing information or feedback as requested.
- Report and provide daily updates to the Regional Operations Manager, as required.
Customer
- Deliver outstanding customer service, at all times.
- Meet and greet customers with a friendly, approachable and polite manner.
- Fulfil all reasonable requests from customers to ensure their comfort, satisfaction and safety.
- Deal with challenging situations by demonstrating empathy and understanding, being empowered to make a decision to resolve.
- Place the customer at the heart of everything you do.
- Take feedback from customers on board and feed this back to your line manager.
Team
- Share your knowledge and any key learnings with the team.
- Be involved and actively contribute at team meetings.
- Build and maintain good relationships with all team members.
- Be willing to take on jobs to support your team members.
Finance
- Maintain up to date knowledge of weekly figures and performance against targets.
Essential
- Customer focussed
- Motivate/Driven
- Passion to achieve
- Enthusiastic with good interpersonal skills
- Problem-solving approach
- Ability to lead and support a team
- Well organised
- Good time management
- Positive and friendly attitude
- Team player
Essential
- Attention to detail
- Experience of administration duties
- Customer service experience
- Excellent communication skills, both written and verbal
Desirable
- Management experience
- Proven ability to exceed sales targets
- Experience of League administration
DUTY MANAGER employer: Powerleague Group
Contact Detail:
Powerleague Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DUTY MANAGER
✨Tip Number 1
Familiarise yourself with the operations of a sports club, especially in customer service roles. Understanding how to manage bookings and enquiries will give you an edge during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've handled challenging customer situations in the past. This will demonstrate your ability to maintain high customer service standards.
✨Tip Number 3
Network with current or former employees of Powerleague to gain insights into the company culture and expectations. This can help you tailor your approach and show that you're a good fit for the team.
✨Tip Number 4
Be prepared to discuss your experience with sales targets and how you've contributed to achieving them in previous roles. Highlighting your motivation and drive will resonate well with the hiring team.
We think you need these skills to ace DUTY MANAGER
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and management. Emphasise any previous roles where you supported a team or took on leadership responsibilities, as these are key for the Duty Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle challenging situations. Mention specific examples from your past experiences that demonstrate your problem-solving skills and your commitment to team success.
Highlight Relevant Skills: In your application, clearly outline your interpersonal skills, time management abilities, and attention to detail. These qualities are essential for the role, so make sure they stand out in your written application.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Let them know why you want to work at Powerleague and how you can contribute to their goals, particularly in driving sales and enhancing customer satisfaction.
How to prepare for a job interview at Powerleague Group
✨Showcase Your Customer Service Skills
As a Duty Manager, outstanding customer service is key. Be prepared to share specific examples of how you've handled challenging situations in the past, demonstrating your empathy and problem-solving skills.
✨Demonstrate Leadership Qualities
Highlight your ability to lead and support a team. Discuss any previous management experience you have and how you motivated your team to achieve targets, as this will resonate well with the interviewers.
✨Know the Business Inside Out
Familiarise yourself with Powerleague's operations, promotional activities, and sales strategies. Showing that you understand their business model will impress the interviewers and demonstrate your commitment to the role.
✨Be Ready to Discuss Financial Acumen
Since the role involves maintaining knowledge of weekly figures and performance against targets, be prepared to discuss your experience with financial administration and how you've contributed to revenue growth in previous roles.
