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For Companies At a Glance
- Tasks: Provide top-notch technical support and resolve issues for diverse clients.
- Company: Established IT Services Provider in Harrogate with a focus on professional development.
- Benefits: Competitive salary, 25 days holiday, training investment, and study time during work.
- Why this job: Join a progressive team and enhance your tech skills while making a real impact.
- Qualifications: Experience in 2nd Line support, knowledge of Windows, Microsoft 365, and networking principles.
- Other info: Opportunity for career growth and travel across Yorkshire.
The predicted salary is between 28000 - 42000 £ per year.
Offering £33,000 - £38,000 Basic Salary plus Great Benefits. Our client is currently recruiting an experienced 2nd Line Support Engineer to join their established and professional technical team. This is an excellent opportunity to join a progressive organisation that values technical excellence, professional development and high standards of client service.
Role
- The successful candidate will be responsible for providing reliable and efficient technical support to a varied client base, ensuring service levels are maintained and Service Level Agreements are consistently achieved.
- Providing 1st and 2nd line technical support via the company helpdesk, responding to user queries in a timely and professional manner.
- Diagnosing and resolving issues relating to hardware, operating systems (Windows, macOS, Linux) and software applications, including Microsoft 365.
- Supporting network connectivity issues, including LAN, VPN, DNS, TCP/IP protocols and firewall configurations.
- Administering user accounts and permissions within Active Directory.
- Deploying software and managing updates using SCCM.
- Supporting Windows Server environments, including HP ProLiant server infrastructure.
- Monitoring systems using PRTG and investigating alerts as required.
- Configuring and maintaining network devices such as switches, routers and firewalls.
- Reviewing system logs and network activity to identify potential issues.
- Producing clear and accurate technical documentation.
- Maintaining a high standard of customer service when liaising with users at all levels.
Candidate Requirements
- Proven experience in a 2nd Line technical support role supporting B2B users.
- Familiarity with ITIL processes would be advantageous.
- Experience supporting Windows 11, and Windows Server 2019 and above.
- Practical experience with Microsoft 365 and Azure.
- Solid working knowledge of Active Directory, Remote Management and Security tools.
- Good understanding of networking principles.
- Experience supporting desktops, laptops, servers and associated peripherals.
- Clear and professional communication skills.
- Ability to manage and prioritise multiple support requests effectively.
- A full UK driving licence is required, as the role will involve travel to client sites across Yorkshire.
The 2nd Line Support Engineer is offering £33,000 - £38,000 basic salary plus great benefits for the successful candidate. Benefits include 25 days + statutory bank holidays, and investment in training and professional certifications, with allocated time during the working week for study.
All successful candidates will be contacted within 5 days of application for the position.
2nd Line Support Engineer employer: Powerhouse Lighting
Contact Detail:
Powerhouse Lighting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on common technical questions related to 2nd Line Support. Make sure you can confidently discuss your experience with Windows, Active Directory, and networking principles.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to walk through how you would tackle specific technical issues, as this will demonstrate your hands-on experience and thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support Engineer role. Highlight your relevant experience with Windows, macOS, and Linux, and don’t forget to mention your familiarity with ITIL processes. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technical support and how you can contribute to our team. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Technical Skills: In your application, be sure to showcase your technical skills clearly. Mention your experience with Active Directory, Microsoft 365, and any networking principles you know. We’re keen to see how you’ve tackled challenges in previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Powerhouse Lighting
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows 11, Windows Server 2019, and Microsoft 365. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as your familiarity with networking principles.
✨Showcase Your Customer Service Skills
Since this role involves liaising with users at all levels, it's crucial to demonstrate your communication skills. Prepare examples of how you've maintained a high standard of customer service in previous roles, especially when dealing with challenging situations.
✨Familiarise Yourself with ITIL Processes
While not mandatory, having a grasp of ITIL processes can set you apart from other candidates. If you have any experience or knowledge in this area, be sure to mention it during the interview to show your commitment to best practices in IT service management.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about past experiences where you diagnosed and resolved technical issues, and be ready to explain your thought process and the steps you took to achieve a resolution.