At a Glance
- Tasks: Deliver exceptional customer service and manage client relationships through calls and emails.
- Company: Join a dynamic team in the Waste Management and Recycling industry.
- Benefits: Competitive pay, supportive environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on teamwork and communication.
- Why this job: Make a real difference by helping clients and building lasting relationships.
- Qualifications: Experience in customer service and strong Microsoft Office skills required.
The predicted salary is between 28800 - 43200 £ per year.
Reporting to the Commercial Operations Leader, your goal will be to provide outstanding customer service to our clients. You will be a confident communicator both on the telephone and via any written communication. You will be required to work well under pressure and ensure your invoicing responsibilities are completed within the timelines set for you.
About the Role
- Responsible for client satisfaction and responding to incoming calls and emails.
- Accurately complete job bookings, deal with any customer queries and action any other administration duties assigned to you.
- Prepare invoices for all your customers on a weekly basis to be checked by the Head of Customer Service.
- Maintain database for all clients and ensure all information is up to date.
- Ensure strong working relationships are developed with all internal stakeholders, including our Sales, Transport and Finance teams.
- Maintain current customer relationships and create and build new ones.
- Contact lapsed clients with the aim of becoming active customers again.
Qualifications
- Advanced level of Microsoft Office skills.
- Ideally have previous exposure to the Waste Management and Recycling industry.
- Essential to have previously worked in a Customer Service environment.
Required Skills
- Be self-motivated with an analytical mind and a keen eye for detail.
- Ambitious dynamic go-getter with a real can-do attitude.
- Confident communicator, both verbal and written.
- Good team player as you will be required to work with a range of personnel internally and externally.
- Work well under pressure and to set timelines in a professional manner.
- Experience of working in a fast-paced environment.
Customer Services Advisor employer: Powerday
As a Customer Services Advisor with us, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer comprehensive training, competitive benefits, and a culture that values teamwork and innovation, all set in a vibrant location that fosters collaboration and creativity. Join us to make a meaningful impact while building lasting relationships with clients and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be a confident communicator, try role-playing common customer service scenarios with a friend. This will help you feel more prepared and relaxed during the actual interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:Since we're looking for confident communicators, make sure your written application reflects that. Use clear and concise language, and don’t shy away from showcasing your personality. Remember, this is your chance to make a great first impression!
Tailor Your Application:Take a moment to read through the job description and align your experience with the key responsibilities. Highlight any relevant customer service experience and how you’ve handled pressure in the past. We want to see how you can bring value to our team!
Be Detail-Oriented:As a Customer Services Advisor, attention to detail is crucial. Double-check your application for any typos or errors before hitting send. A polished application shows us you care about quality and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Powerday
✨Know Your Customer Service Basics
Brush up on the key principles of outstanding customer service. Be ready to share examples from your past experiences where you successfully handled customer queries or complaints. This will show that you understand the importance of client satisfaction and can communicate effectively.
✨Demonstrate Your Communication Skills
Since this role requires confident communication, practice articulating your thoughts clearly. You might want to prepare for common interview questions by rehearsing your answers out loud. This will help you sound more natural and confident during the actual interview.
✨Showcase Your Team Spirit
Highlight your ability to work well with others. Think of specific instances where you collaborated with different teams, like Sales or Finance, to achieve a common goal. This will demonstrate that you can build strong working relationships, which is crucial for this role.
✨Prepare for Pressure Scenarios
Since the job involves working under pressure, be ready to discuss how you manage stress and meet deadlines. Share examples of how you've successfully completed tasks within tight timelines in previous roles, showcasing your ability to thrive in a fast-paced environment.
