Apprentice - Electricity Operations in Woolpit

Job Location: Woolpit

Salary: £25,392

Contract type: Permanent

Posting End Date: 28/02/2026

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.

Power On, part of the BUUK Infrastructure Group, are looking for an Apprentice - Electricity Operations who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.

Purpose of this role

To receive training in the Operations of Electricity Networks, whilst acquiring a formal qualification relevant to the work that GTC undertakes. To work within various teams across the Electricity Operations department, gaining knowledge from experienced colleagues with the aim to be appointed to a position within the Electricity Operations team upon completion of the apprenticeship.

Your Key Responsibilities

• To provide efficient updates to GTC End user customers in relation to faults to reduce complaints and queries received into the Electricity Department.
• To complete summary of faults and other operational issues on GTC networks and calculate customer minutes off-supply to evaluate the efficiency of our response teams and provide GTC End user customers with guaranteed standard payments where applicable.
• Processing invoices and recovering costs caused by third parties on GTC networks.
• Liaise with Developers regarding installations and cable faults to ensure works are carried out safely and to GTC’s standards.
• Assist with communicating with representatives of other Distribution Network Operators undertaking connection and fault works, to ensure sufficient notification and updates are given to GTC End user customers.
• To assist in communication with Distribution Network Operators and on-site engineers to ensure sufficient notification and updates are given for outages to GTC end user customers.
• To assess and update all documentation required for operational work up to 33kVA and ensure it is completed correctly, to enable optimal efficiency for engineers on site.
• To communicate with both customers and operatives to ensure efficient updates are provided regarding outages to GTC end user customers, to reduce queries coming into the electricity department.
• Manage all electrical work requiring operational control of GTC’s network.
• An opportunity to undertake Standby Duties.

Qualifications

Five GCSEs at Grade C/4 (or above) including English, Maths and Science. Level 3 in Engineering (or equivalent) or A-Levels in Maths and/or Science related subject.

Experience/Knowledge

• Excellent verbal and written communication skills including excellent telephone manner.
• Strong attention to detail for keeping accurate records and processing invoices.
• Ability to work both collaboratively and as part of a team.
• Ability to use Microsoft Office programmes or equivalent.

Conditions of Employment

• You are required to have your criminal records checked through the Disclosure and Barring Service (DBS). This is due to handling and processing sensitive customer data.
• You will be required to participate in a standby rota.
• You will hold a driving licence or be in the process of obtaining one.

What Can You Expect From Us

• Cost of living annual pay review.
• Company pension contributions up to 5% if employees contribute 4%.
• 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
• Enhanced maternity, paternity and adoption pay.
• To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax).
• Hybrid working for eligible roles.
• Development opportunities to reach your career aspirations.
• BUUK has an award-winning culture.
• We care about your wellbeing and safety as we all deserve the right to go home safe, every day.
• We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options.

Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible.