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- Tasks: Connect with customers and promote innovative energy solutions to foster loyalty.
- Company: Energia Group, a leading energy company focused on sustainability and community support.
- Benefits: Competitive salary, uncapped commission, remote work, and growth opportunities.
- Other info: Inclusive work environment with a focus on personal and professional development.
- Why this job: Join a dynamic team making a real impact in the renewable energy sector.
- Qualifications: Sales experience, strong communication skills, and self-motivation required.
The predicted salary is between 26700 - 32700 £ per year.
Sales & Retention Specialist
Date: May 2026
Company: Energia Group
Location: Fully Remote (must reside in NI)
Contract: Permanent - Full Time
Working Hours: 37 hours - Monday to Friday
Salary: Starting salary £26,700 with opportunities to progress, plus an uncapped commission-based bonus with an OTE of £6,000
About Us
Energia Group is a leading energy company in both RoI and NI, dedicated to decarbonising Ireland's energy system. Through three key units - Renewables, Flexible Generation, and Customer Solutions, namely Energia in RoI and Power NI in NI - they offer advanced energy solutions. They are committed to driving Ireland's renewable future and supporting local communities through initiatives such as employee volunteering and community benefit funds. Power NI, as part of Energia Group, is Northern Ireland's most trusted energy supplier, delivering the products, services and value that families, businesses and communities need today for a greener, more sustainable tomorrow. They are NI's largest electricity supplier, energising over half a million homes, farms and businesses for over 90 years. They are driving positive change for people living here and for the future of the planet through sustainable, smart, affordable and customer-centric products and services. Their employees are their greatest asset, and they invest in growth through Learning and Development programmes. They foster a safe, inclusive work environment, champion diversity, and are seeking people with positive energy to make an impact in their roles through a meaningful career.
About the Role
Driven by continued growth and increased departmental demand, the team is expanding. This position plays a key role in organisational success. The ideal candidate will excel in a fully remote team environment, demonstrate high motivation, and be dedicated to delivering exceptional customer service.
Responsibilities
- Customer Retention: Connect with customers through inbound and outbound channels to foster loyalty and maintain strong, long-term relationships.
- Revenue Growth: Up-sell and cross-sell innovative energy products and services, including solutions within the 'Energy Transition' initiative focused on sustainable energy.
- Stakeholder Collaboration: Build and maintain effective, professional relationships with internal teams and external partners to support shared objectives.
- Regulatory Compliance: Execute all duties in strict adherence to company policies, procedures, and industry regulations, ensuring the highest standards of integrity and safety.
- Operational Excellence: Provide precise and efficient sales administration and support to ensure seamless operations within a dynamic energy environment.
About You
Key Criteria - What You'll Need
- At least 6 months of sales and negotiation experience demonstrating success in engaging customers, closing deals, and building rapport.
- Strong communication abilities, with exceptional verbal and written communication skills.
- Proficiency in working independently with self-motivation, while collaborating within a broader team environment.
- Demonstrable IT proficiency, including experience with Microsoft Office and other relevant tools.
- A dedicated home office setup with reliable high-speed broadband to facilitate remote working.
Desirable Criteria - These help decide between those who meet all the above key criteria:
- Experience liaising directly with customers to promote the company's services.
- Experience handling inbound calls.
- GCSE education at grade A-C including Maths and English, or equivalent.
If you are enthusiastic about this role but do not meet every single requirement, you are still encouraged to apply. Your past experiences might be the perfect match for this or other positions.
Energised for better
These are the behaviours, skills, and knowledge needed to be successful in the organisation:
- Leading Self
- Effective Collaboration
- Emotional Intelligence
- Flexibility & Resilience
- Achieving Success
- Customer & Stakeholder Centric
- Strive For Excellence
Awards
- Bronze Diversity Mark
- Best Storytelling Award (Spider Awards)
- Business Working Responsibly Mark for responsible and sustainable business practices
- Special Award for CSR and Charitable Initiatives (UK Utilities & Telecom Awards)
- Utility Week Awards 2024 - Finalist
- Silver in Social Sustainability, Diversity and Inclusion initiative of the Year (Greener Possibilities)
- ESG Best Performer of the Year in the Green Awards
- Best Corporate Wellbeing Programme
- Women in STEM - Best Recruitment Campaign
Benefits: Work From Home
Sales & Retention Specialist TLNT1_NI employer: Power NI
Contact Detail:
Power NI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Retention Specialist TLNT1_NI
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Energia Group's mission and values. Understanding their commitment to sustainability and community will help you connect your experience with their goals.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your sales experience and how you've built customer relationships in the past.
✨Tip Number 3
Show your enthusiasm! When you’re chatting with the interviewer, let your passion for renewable energy and customer service shine through. They want to see that you’re genuinely excited about making a difference.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the role and keep you fresh in their minds. Plus, it shows you’re proactive!
We think you need these skills to ace Sales & Retention Specialist TLNT1_NI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales & Retention Specialist role. Highlight your sales experience and any customer service achievements that show you can connect with customers and foster loyalty.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention how your skills align with their mission of driving Ireland's renewable future.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your written application reflects your exceptional verbal and written skills. Keep it clear, concise, and professional while still being personable.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out on this opportunity!
How to prepare for a job interview at Power NI
✨Know Your Stuff
Before the interview, dive deep into Energia Group's mission and values. Understand their focus on renewable energy and customer-centric solutions. This will help you connect your experience in sales and customer retention to their goals.
✨Showcase Your Sales Skills
Prepare specific examples of how you've successfully engaged customers and closed deals in the past. Highlight any experience with upselling or cross-selling, especially in a remote setting, as this is crucial for the role.
✨Communicate Clearly
Practice your verbal and written communication skills. Since the role involves connecting with customers through various channels, being articulate and confident in your communication will set you apart.
✨Demonstrate Team Spirit
Even though the position is remote, show that you can collaborate effectively with a team. Share examples of how you've worked with others to achieve common goals, and express your enthusiasm for contributing to a positive team environment.